bunnybubs Posted December 11, 2013 Share Posted December 11, 2013 Hi, When i upload images to my products they display as "?", I am using ipage and they have looked at it from there end and said there is nothing they can do as its on the Prestashop side. pls see attcahed image Pls help, if i have to fix code pls take me through step by step...thank you! Link to comment Share on other sites More sharing options...
Radu Posted December 11, 2013 Share Posted December 11, 2013 from the image I see that your images are not found. Do you get errors when adding an image to a product? Link to comment Share on other sites More sharing options...
bunnybubs Posted December 11, 2013 Author Share Posted December 11, 2013 Hi, no error message, can see the image preview fine in admin products... Have tried gif, JPEG, deleting them, removing cache and cookies then adding images again. Nothing has helped so far Link to comment Share on other sites More sharing options...
bunnybubs Posted December 16, 2013 Author Share Posted December 16, 2013 Can anyone shed some light on this please? As mentioned above, i don't get any indication that the images have not loaded properly, and ipage tech support wont help me as its a 3rd party app. I have attcahed screen captures of image uploaded -hovering over image- showing address bar -hovering over tick-showing address bar hoping this might help someone to work out what's going on! thank you Link to comment Share on other sites More sharing options...
vekia Posted December 16, 2013 Share Posted December 16, 2013 picture you attached shows only "mini" photo. please verify preferences > images tab in your back office. you've got there list of images that your shop generate then compare it with images used in your template. are the names the same? (it's necessary!) Link to comment Share on other sites More sharing options...
NemoPS Posted December 16, 2013 Share Posted December 16, 2013 You can also try the option to 'move your images' from the tab vekia mentioned Link to comment Share on other sites More sharing options...
bunnybubs Posted December 16, 2013 Author Share Posted December 16, 2013 thank you will check that out Link to comment Share on other sites More sharing options...
bunnybubs Posted December 19, 2013 Author Share Posted December 19, 2013 Hi, Ok i am now starting to get somewhere...but still not right yet... I have updated images in preferences tab I have uploaded image in products and i have mapped the image to the category "jumpsuits and romper" Now that category has an image but the product image is still a question mark, i have taken screen shots so you can see what i'm talking about....... can you see anything that i have done wrong? uploading in GIF should i re-try JPEG file types? thank you Link to comment Share on other sites More sharing options...
NemoPS Posted December 19, 2013 Share Posted December 19, 2013 Try regenerating that size again, for products. Also, have you tried the moving images option? What is your prestashop version exactly? Link to comment Share on other sites More sharing options...
bunnybubs Posted December 20, 2013 Author Share Posted December 20, 2013 Hi, thanks for the reply...... sorry but you will have to spell things out for me a little more.... The moving images option? How do i do that pls? regenerating that size again- i think i get what you mean, will have a go I'm using version 1.5.6.1 cheers Link to comment Share on other sites More sharing options...
bunnybubs Posted December 20, 2013 Author Share Posted December 20, 2013 OK this is really starting to do my head in! I am about to try deleting all my products and starting from scratch.... Had a look in the preferences > images tab in your back office. and can't see any option about moving the images?? i have removed cookies and cache and regenerated thumbnails.... all the image names are saved as same name, fir file name file description and same in image preferences...... Link to comment Share on other sites More sharing options...
bunnybubs Posted December 20, 2013 Author Share Posted December 20, 2013 no that didn't work either!! Link to comment Share on other sites More sharing options...
bunnybubs Posted December 21, 2013 Author Share Posted December 21, 2013 Try regenerating that size again, for products. Also, have you tried the moving images option? What is your prestashop version exactly? picture you attached shows only "mini" photo. please verify preferences > images tab in your back office. you've got there list of images that your shop generate then compare it with images used in your template. are the names the same? (it's necessary!) All the names are the same.... any other ideas? Not getting anywhere Link to comment Share on other sites More sharing options...
bunnybubs Posted December 21, 2013 Author Share Posted December 21, 2013 ipage....company that hosting my web site wrote this "Hello ,Thank you for getting back to us.This is a known issue in PrestaShop. I tried to resolve the issue with images in PrestaShop, however not successful. Please contact PrestaShop support forum http://www.prestashop.com/forums in order to find a resolution.If you have any further questions, please update the Support Console.Sincerely,Murali KSenior Technical Specialist" basically washing their hands of this problem..... if a Senior Technical Specialist can't fix the issues what hope do i have, i can see where he added test images and they dont work either - someone must know how to fix this Link to comment Share on other sites More sharing options...
bunnybubs Posted December 23, 2013 Author Share Posted December 23, 2013 solved it! OK... Seems like Frendly URLs was the issue here. To switch off the frendly URLs go to BO--> Preferences--> SEO & URLs Scroll down and set "Friendly URL" = No Link to comment Share on other sites More sharing options...
vekia Posted December 24, 2013 Share Posted December 24, 2013 well, it's not a good solution, page without friendly urls isn't "SEO friendly" - you will not have good position in google search results ... Link to comment Share on other sites More sharing options...
bunnybubs Posted December 25, 2013 Author Share Posted December 25, 2013 do you have any other ideas to fix this? thank you Link to comment Share on other sites More sharing options...
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