Upgrade worked but now site completely down

[Craig_V]

Updated to the latest version and everything said it worked correctly, however, now the site is down and so is the back-end.  Can't do any admin at all.  Where to start?

[Radu]

try to move the .htaccess file from your top directory, it can be a rewriting issue

[vekia]

 

ut now site completely down

what you mean by that? it's blank page? 404 error? can you shed some more light on this case please?

also, turn on error reporting:

 

open config/defines.inc.php

find this line define('_PS_MODE_DEV_', false);

change to look like this: define('_PS_MODE_DEV_', true);

[Craig_V]

 

what you mean by that? it's blank page? 404 error? can you shed some more light on this case please?

also, turn on error reporting:

 

open config/defines.inc.php

find this line define('_PS_MODE_DEV_', false);

change to look like this: define('_PS_MODE_DEV_', true);

 

I just get the "site under maintenance" page.  I cannot even get access to the back-end to turn on error reporting.

 

I will have to have the site owner give me ftp access and try the other suggestions.

[vekia]

 

 

I cannot even get access to the back-end to turn on error reporting.

to turn on error reporting you don't have an access to backoffice. It's because you have to modify file from prestashop filesystem.

[Craig_V]

Why do I see no files when I use filezilla to ftp into the site?

[vekia]

i have no idea, have you got some files manager feature icluded to your hosting account ? maybe try there

[mdusamaansari]

to turn on error reporting you don't have an access to backoffice. It's because you have to modify file from prestashop filesystem.

 

Hi Vekia,

 

After error reporting turned on, I got this error. I cannot able to find what is the problem is this? Can you help me out?

 

This is my domain -  mobilcase.dk

 

Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/hsphere/local/home/uniktrading/mobilcase.dk/themes/leodres/./layout//header.tpl' in './header.tpl'' in /hsphere/local/home/uniktrading/mobilcase.dk/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /hsphere/local/home/uniktrading/mobilcase.dk/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true) #1 /hsphere/local/home/uniktrading/mobilcase.dk/cache/smarty/compile/d0/d5/c5/d0d5c59b712343a5ebc30e4c70bfe6a1c59d0f07.file.header.tpl.php(297): Smarty_Internal_Template->getSubTemplate('/hsphere/local/...', NULL, NULL, NULL, NULL, Array, 0) #2 /hsphere/local/home/uniktrading/mobilcase.dk/tools/smarty/sysplugins/smarty_internal_templatebase.php(180): content_52b01d800a0bb5_25117836(Object(Smarty_Internal_Template)) #3 /hsphere/local/home/uniktrading/mobilcase.dk/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_ in /hsphere/local/home/uniktrading/mobilcase.dk/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127

[vekia]

it looks like problem with template.

what ps version you've got before update?

[mdusamaansari]

it looks like problem with template.

what ps version you've got before update?

 

I upgraded from 1.5.4.1 to 1.5.6.1 stable. 

[vekia]

ok thank you, for the first, if I were you - i will try to clear shop cache, if this will not work, can you please show header.tpl file contents?

does your theme support 1561 version?

[Craig_V]

Alright, getting somewhere.  Trying the 1-click upgrade again I get the errors;

 

[Ajax / Server Error for action upgradeModules] textStatus: "error " errorThrown:" " jqXHR: " "

[ERROR] unable to write in temporary directory

 

from the log

17-Dec-2013 23:06:58] PHP Parse error:  syntax error, unexpected $end in /home/pecadoha/public_html/classes/module/Module.php(1039) : eval()'d code on line 23
[17-Dec-2013 23:07:02] PHP Parse error:  syntax error, unexpected $end in /home/pecadoha/public_html/classes/module/Module.php(1039) : eval()'d code on line 23
[17-Dec-2013 23:07:07] PHP Parse error:  syntax error, unexpected $end in /home/pecadoha/public_html/classes/module/Module.php(1039) : eval()'d code on line 23
[17-Dec-2013 23:07:12] PHP Parse error:  syntax error, unexpected $end in /home/pecadoha/public_html/classes/module/Module.php(1039) : eval()'d code on line 23
[17-Dec-2013 23:08:46] PHP Parse error:  syntax error, unexpected $end in /home/pecadoha/public_html/classes/module/Module.php(1039) : eval()'d code on line 23

Edited December 18, 2013 by Craig_V (see edit history)

[Craig_V]

Tried to revert back to the old version and now get this

 

The requested URL /admin/index.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

 

that file is there in that directory, just as it was before.