leandrocosas Posted December 8, 2013 Share Posted December 8, 2013 Hi Guys, I have been having a problem with Prestashop since I started my first store. Let me explain the problem. When a customer do an order and because some reason (incorret credit card number, for example) his order became a "Payment Error" order, sometimes that customer wants to reorder in My Orders -> reorder link, but one or more products became unavalible because this (these) products are locked in last error order. Anyone know how can I resolve this issue? Link to comment Share on other sites More sharing options...
shacker Posted December 10, 2013 Share Posted December 10, 2013 cancel the order, and try to reorder Link to comment Share on other sites More sharing options...
leandrocosas Posted December 10, 2013 Author Share Posted December 10, 2013 Hi, thanks for your reply, but this is the problem. Beacuse sometimes it happens during the night or earl morning, and many times my customers can't buy again because my stock is over, because they were locked in error order. Link to comment Share on other sites More sharing options...
shacker Posted December 11, 2013 Share Posted December 11, 2013 ps version? Link to comment Share on other sites More sharing options...
leandrocosas Posted December 11, 2013 Author Share Posted December 11, 2013 v: 1.4.7.3 Link to comment Share on other sites More sharing options...
shacker Posted December 21, 2013 Share Posted December 21, 2013 maybe need to update to 1.4.11 Link to comment Share on other sites More sharing options...
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