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Question marks instead of images?


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I am totally new to Prestashop and have done multiple searches about this topic, yet, even when I've seen advice on what to try, I don't even know HOW to do those things.

 

Other than my logo images and slider images, there is only one product photo that shows up correctly. The link is goodgirlboutique.com . I'm using Firefox on my laptop, but I also see the problem in my iphone Safari browser as well.

 

What would be my first step in fixing this? If it is easier, could I just somehow reset the theme back to original settings?

 

image link location for a photo that does show up:

http://goodgirlboutique.com/img/p/2/7/27-thickbox_default.jpg

 

image link location for a photo that does not show up (question mark):

http://goodgirlboutique.com/img/p/4/0/40-thickbox_default.jpg

 

I've already tried regenerating the images, changing the friendly URL from on to off and even back on again.

Edited by ggb1 (see edit history)
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Can you use your FTP and go to that location and see if the image exist in that folder.

 

/img/p/4/0/40-thickbox_default.jpg

 

Try going to the preferences page and changing the option Use Legacy image storage filesystem to no then regenerating you images and see if they appear.

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