White page after sale finish

[Fabsh]

Sorry for my bad english but the german community isnt answering my question.

 

I upgraded my prestashop from version 1.5.3.1 to the newest 1.5.6.1

 

My Problem:

Clients who created an account before the upgrade cant finish the sale because if you click on the buy button the get an white page.

 

If you create an new account it works just fine.

 

My shop: beta.topsportsfood.eu

 

Client Account for testing:

Mail: [email protected]

PW: test1986

 

Maybe someone could help me.

[doekia]

This is probably caused by the module mailalerts.

 

To fix the issue, re-install the module (reset).

You can also try to put the latest of this module from here: https://github.com/PrestaShop/PrestaShop-modules/tree/master/mailalerts

[Fabsh]

Hello , i havent installed the modul mailalert.

Edited December 7, 2013 by Fabsh (see edit history)

[doekia]

Activate debug mode so we can see what is causing the issue:

 

In config/defines.inc.php

define('_PS_MODE_DEV_', true);
if (_PS_MODE_DEV_)
{
        @ini_set('display_errors', 'on');
        @error_reporting(E_ALL | E_STRICT);
        define('_PS_DEBUG_SQL_', true);
        /* Compatibility warning */
        define('_PS_DISPLAY_COMPATIBILITY_WARNING_', false);
}
 

[guest*]

Are you using one of the german fixes for to be conform to German Law ?

BTW I you cart is not visible,checkout not readable, also some other things not readable due to the colors. See screen attached

Edited December 16, 2013 by Benjamin Utterback (see edit history)

[Fabsh]

Hi cd2500 im using germanext but if i remove germanext it doesnt works either.

 

The Problem still stays the same. 

Its just an beta shop im finishing the designs when the bugs are solved.

 

Debug Mode is activated

Im getting this screens

 

 

[doekia]

run this against your database:

 

UPDATE ps_customer SET secure_key = MD5(RAND()) WHERE secure_key = '-1' or secure_key is null;

UPDATE `ps_cart` ca SET `secure_key` = IFNULL((SELECT `secure_key` from `ps_customer` `cu` WHERE `cu`.`id_customer` = `ca`.`id_customer`), -1) WHERE `ca`.`secure_key` = -1;

[guest*]

As I read on the German forum and Silbersaiten own site, Germanext is not available for PS 1.5.6.1

 

Aktuelle Version 1.5.6. kompatibel mit Prestashop 1.5.6

 

Due to several overrides and own Database entries germanext is doing when you install it, you should debug your shop after germanext is available for PS 1.5.6.1. Making changes on database can make you problems, as the module makes some own changes.

 

So be careful and ask better Silbersaiten for furhter support.

Edited December 16, 2013 by Benjamin Utterback (see edit history)

[Fabsh]

Hello,

 

now im getting this message

 

Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file './order-steps.tpl' in '/var/www/vhosts/topsportsfood.eu/beta/modules/bankwire/views/templates/front/payment_execution.tpl'' in /var/www/vhosts/topsportsfood.eu/beta/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /var/www/vhosts/topsportsfood.eu/beta/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true) #1 /var/www/vhosts/topsportsfood.eu/beta/cache/smarty/compile/c5/20/1f/c5201f7b76065233ddcbc45669687cb1dcb7dea0.file.payment_execution.tpl.php(49): Smarty_Internal_Template->getSubTemplate('./order-steps.t...', NULL, NULL, NULL, NULL, Array, 0) #2 /var/www/vhosts/topsportsfood.eu/beta/tools/smarty/sysplugins/smarty_internal_templatebase.php(180): content_52a0bad9b6eaf4_70255092(Object(Smarty_Internal_Template)) #3 /var/www/vhosts/topsportsfood.eu/beta/classes/controller/FrontController.php(541): Smarty_Internal_Templat in /var/www/vhosts/topsportsfood.eu/beta/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127

[doekia]

This error sounds totally unrelated to the initial problem.

Your system now complains about some missing templates.

 

Be sure you have the proper level of the module bankwire