schlimig Posted December 7, 2013 Share Posted December 7, 2013 (edited) Hi, I'm running 1.5.6.1 and I'm getting a lot of missing orders... I'm getting many payment receipts from the bank with "order numbers" in them, but no matching orders. I looked in the database and the orders are not logged in the orders table, however there seem to be a lot of unconverted carts with IDs which match those returned by the bank. I have gone through a few and can identify details which I'd expect (certain users using a discount code etc.) The server has been under very heavy load, at some points there were quite lengthy page load times - I don't know whether this might have affected things (perhaps a callback did not happen)? It seems strange though that the users got as far as ordering, paying, everything there... but no actual order was placed in the database. Does Prestacart not actually create an "unpaid" state order before going to the point of submitting a payment to the bank/processor? Can anyone help me with this? I'm at a bit of a loss here. Thanks Edited December 7, 2013 by schlimig (see edit history) Link to comment Share on other sites More sharing options...
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