URL simplifié --> 500 Internal Server

[[email protected]]

Bonjour,

 

Voici je suis entrain d'installer ma boutique sur un serveur VPS (infomaniak.ch).

Quand j'active la simplification d'url, je peux contacter la page d'accueil mais dès que je clique sur une catégorie, j'ai cette erreur qui apparaît :

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, ******@cfc.ch and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

 

J'ai contacté mon hébergement infomaniak pour savoir si le problème pourrait venir de chez eux, mais ils me disent que non car : "

Le mod_rewrite est actif, par contre il y a une boucle dans la configuration de Prestashop lors de l'activation des rewrites Prestashop."

 

et ils m'ont envoyer le rapport de bug suivant : "

[Thu Dec 05 12:00:07 2013] [error] [client 10.3.3.52] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.


Nous avons mis du mod debug pour tracer un peu et voici ce qu'on peut voir dans les error-logs:

[Thu Dec 05 12:00:07 2013] [error] [client 10.3.3.52] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
[Thu Dec 05 12:00:07 2013] [debug] core.c(3112): [client 10.3.3.52] r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/12-formation-disciple [Thu Dec 05 12:00:07 2013] [error] [client 10.3.3.52] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
[Thu Dec 05 12:00:07 2013] [debug] core.c(3112): [client 10.3.3.52] r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/les4points/index.php [Thu Dec 05 12:00:07 2013] [debug] core.c(3118): [client 10.3.3.52] redirected from r->uri = /shop/12-formation-disciple

Est-ce qu'une personne sait comment me venir en aide.

 

Merci d'avance pour votre aide.

 

Infos :

- Prestahop 1.5.6.1 (configuré en multiboutique)

- Hébergement : Infomaniak sur serveur VPS

- Apache : actif

- mod_rewrite : actif

[Gregory Roussac]

Bonjour,

 

Essayez dans un premier temps d'activer le _PS_MODE_DEV_ à true dans /config/defines.inc.php, il devrait vous dire vers quelle url canonique il renvoi en consultant /12-formation-disciple

 

Essayez de vérifiez que les routes pour chaque shop sont bien celles par défaut dans l’onglet SEO.

 

Avec le mod_dev à true, dans l'onglet Performances désactivez les modules tiers et les overrides pour voir si cela ne viendrait pas d'un module.

 

Cordialement