orangemint Posted December 3, 2013 Share Posted December 3, 2013 Hi, I'm running Prestashop 1.5.6.0 and have a problem with the checkout process. The last page (After the shipping page) doesn't load. Instead the web browser just sits there looking for the next page for 5 minutes and then I either get a 'connection reset' message or 'Gateway error / timeout' Any ideas please? Link to comment Share on other sites More sharing options...
ibndawood Posted December 3, 2013 Share Posted December 3, 2013 Hi, Please give me a URL and also the list of payment modules you have installed. Link to comment Share on other sites More sharing options...
orangemint Posted December 3, 2013 Author Share Posted December 3, 2013 (edited) Thanks for your reply. The shop is at http://shop.kittycampion.co.uk/ I've uninstalled all the payment modules in my attempt to solve the problem but it's made no difference. There is a 'test product' available on the front page of the shop for testing purposes. Edited December 3, 2013 by orangemint (see edit history) Link to comment Share on other sites More sharing options...
ibndawood Posted December 3, 2013 Share Posted December 3, 2013 Hi, I have extensively tested your store. I think when your cart's price is 0 , I get a blank pages. When I added other products like Boosters I am able to go to the payment modules page. Hope this helps 1 Link to comment Share on other sites More sharing options...
orangemint Posted December 3, 2013 Author Share Posted December 3, 2013 Ah! A step in the right direction. Thank you so much. I wonder why it's doing this now. It was working fine a few weeks ago!!! Link to comment Share on other sites More sharing options...
ibndawood Posted December 3, 2013 Share Posted December 3, 2013 Can u please edit the topic and mark it as [sOLVED] Link to comment Share on other sites More sharing options...
orangemint Posted December 3, 2013 Author Share Posted December 3, 2013 No? It isn't solved. It's just a step closer to being solved! I still have the problem with the blank page when I try to purchase something with the price set to zero. I've just done another test on an old installation of the shop on the same server which now displays the issue too. I'm so confused. Link to comment Share on other sites More sharing options...
ibndawood Posted December 4, 2013 Share Posted December 4, 2013 (edited) yes the issue is not solved yet. Lets fix this. Are u trying to offer some products FREE for users who signup ? Edited December 4, 2013 by ibndawood (see edit history) Link to comment Share on other sites More sharing options...
orangemint Posted December 4, 2013 Author Share Posted December 4, 2013 Hi, Yes that's right. I have worked around the issue for now by adding the free PDF as an attachment to the product description and removed the ability to purchase it altogether. However, this doesn't explain why I was able to complete the checkout process for a product with a zero price when the shop was first deployed and not now! Link to comment Share on other sites More sharing options...
ibndawood Posted December 4, 2013 Share Posted December 4, 2013 Unless the versions are different there cannot be no other reasons. Link to comment Share on other sites More sharing options...
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