imagenoire Posted December 1, 2013 Share Posted December 1, 2013 Dear friends, I need your help. I have a shop that is www.imagenoire.com/prestashopIt used to work properly. A client bought something from me recently. But now, when I tried to test it to see if it works, everything goes well until the Payment section and then, when i try to go from 4. Shipping to 5. Payment, the white screen appears and nothing happens at all. Thank you in advance for your help. Best, Victor Link to comment Share on other sites More sharing options...
El Patron Posted December 1, 2013 Share Posted December 1, 2013 you will need to determine the underlying error (blank page) http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Link to comment Share on other sites More sharing options...
imagenoire Posted December 1, 2013 Author Share Posted December 1, 2013 you will need to determine the underlying error (blank page) http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Dear El Patron, after i've changed "false" to "true", your manual says to reproduce the error. How can i do that? Sorry for my incompetence. Link to comment Share on other sites More sharing options...
El Patron Posted December 1, 2013 Share Posted December 1, 2013 Dear El Patron, after i've changed "false" to "true", your manual says to reproduce the error. How can i do that? Sorry for my incompetence. you will need to reproduce the problem in your front office (blank page)...so do the process that leads to the bad situation you described originally. Link to comment Share on other sites More sharing options...
imagenoire Posted December 1, 2013 Author Share Posted December 1, 2013 you will need to reproduce the problem in your front office (blank page)...so do the process that leads to the bad situation you described originally. Dear El Patron, here is the error: Warning: include(/home/content/25/10291825/html/prestashop/controllers/front/../footer.php) [function.include]: failed to open stream: No such file or directory in /home/content/25/10291825/html/prestashop/controllers/front/OrderController.php on line 320 Warning: include() [function.include]: Failed opening '/home/content/25/10291825/html/prestashop/controllers/front/../footer.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/25/10291825/html/prestashop/controllers/front/OrderController.php on line 320 Link to comment Share on other sites More sharing options...
imagenoire Posted December 3, 2013 Author Share Posted December 3, 2013 Dear friends, can someone please help? Link to comment Share on other sites More sharing options...
Bill Dalton Posted December 3, 2013 Share Posted December 3, 2013 You must have fixed it, it works for me. I made it all the way to PaPal. 1 Link to comment Share on other sites More sharing options...
Dan yapa Posted August 30, 2014 Share Posted August 30, 2014 Hi , I got the same issue with payment page. it can go until 5. payment. from there it is not load the page. I try to debug the error it shows as below. Warning: include(/home2/spyvisi2/public_html/ccdd.com.au/controllers/front/../footer.php) [function.include]: failed to open stream: No such file or directory in /home2/spyvisi2/public_html/ccdd.com.au/controllers/front/OrderController.php on line 317 can some one plz help me to fix that error. thanks in advance. Dan Link to comment Share on other sites More sharing options...
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