Product Images not showing/changing in Product Back Office

[Ry024]

Hello, I'm having a problem changing / editing the product images in the back office, Basically on the front end of the site, it loads all the default sample images fine, but when I attempt to change them in the back office via Catalog>Products<Images

The page doesn't show any of the default sample images, but nor is there the option to add images.

 I've uploaded a picture so you can get an idea to what I'm referring to

Any help is appreciated, thanks.

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Server information
Server information: Linux #1 SMP Mon Sep 16 12:10:28 EEST 2013 x86_64
Server software version: Apache
PHP version: 5.3.27
Memory limit: 168M
Max execution time: 300
Database information
MySQL version: 5.1.70-cll
MySQL engine: InnoDB
Tables prefix: ps_
Store information
PrestaShop version: 1.5.6.1
Shop URL: http://www.flashcigs.com/
Current theme in use: default
Mail configuration
Mail method: You are using the PHP mail function.
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Your web browser: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.57 Safari/537.36

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Required parameters: OK
Optional parameters: Please fix the following error(s)
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Changed/missing files have been detected.
Updated files (4)
modules/blocknewsletter/mails/en/newsletter_conf.html
modules/blocknewsletter/mails/en/newsletter_verif.html
modules/mailalerts/mails/en/new_order.html
modules/mailalerts/mails/en/new_order.txt

Edited November 25, 2013 by Ry024 (see edit history)

[benjamin utterback]

This is happening randomly? Did it ever work? Can you tell me more information.

 

Also, on this page, can you use Chrome and open the Console, press F12 and open the Console tab and let me know if anything is in there.

 

Next, turn on error reporting via FTP by using the method described in the How to Turn on Error reporting blog post located in my signature. Thanks!

[Ry024]

Ok, when you referred to "on this page," you meant the prestashop product images page? If so, this is what is displayed,

Also, I just started using prestashop, this feature hasn't worked since the few times I attempted today, I used 3 different browsers but the problem is the same for all.

 

Uncaught TypeError: Object function (f,a,c){var h=f.split(".")[0],i;f=f.split(".")[1];i=h+"-"+f;if(!c){c=a;a=b.Widget}b.expr[":"]=function(j){return!!b.data(j, f)};b[h]=b[h]||{};b[h][f]=function(j,n){arguments.length&&this._createWidget(j,n)};a=new a;a.options=b.extend(true,{},a.options);b[h][f].prototype=b.extend(true,a,{namespace:h,widgetName:f,widgetEventPrefix:b[h][f].prototype.widgetEventPrefix||f,widgetBaseClass:i},c);b.widget.bridge(f,b[h][f])} has no method 'extend' jquery.ui.widget.min.js:4
event.returnValue is deprecated. Please use the standard event.preventDefault() instead.

 

 

I'll work on turning on error reporting now. Thanks.

Edited November 26, 2013 by Ry024 (see edit history)

[benjamin utterback]

Strange, yes turn on Error reporting and let me know what happens when you go to this page. Have you installed any third party modules?

[Ry024]

Ok, I turned on error reporting and reloaded the page a few times, but I can't find any error logs showing up in cpanel error log, is that where it would show?

Also, I don't have any 3rd party modules installed.

[benjamin utterback]

Is this an upgraded version?

[Ry024]

Yes it was upgraded from a previous version, I actually deleted everything and did a fresh install and the problem has seemed to dis-appear. I haven't tested it extensively but the few times I loaded the image page, it was showing all the pictures to edit fine. Not sure what the problem was, but a fresh install did the trick.

[benjamin utterback]

Okay cool, just curious, what version did you upgrade from and what template were you using when you upgraded? 

[Ry024]

I believe it was version 1.5.3.1 that I upgraded from,
I think the theme I had installed when I upgraded was this one
http://www.prestashop.com/forums/topic/212875-free-template-for-prestashop-15x-from-omegatheme-ot-digitalbox/
 

Right after I upgraded I switched back to the default presta theme.

Edited November 27, 2013 by Ry024 (see edit history)