New Install IIS UNC Path

[amb3rl4nn]

So this is what we get from a brand new fresh install on a cloud server which is at gearhost.  The install worked just fine and completed but upon trying to access the store or admin it shows this.  I have read some issues now after researching that UNC style path doesn't work with prostashop although I cant find that confirmed from any official source.  Is it possible to get confirmation of this or anybody know why this is not working?

 

Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '\\CSCLUSTER02\CLOUDSITES\005067\astrohomestore.com\webroot/modules/favoriteproducts/views/templates/hook/favoriteproducts-header.tpl'' in \\CSCLUSTER02\CLOUDSITES\005067\astrohomestore.com\webroot\tools\smarty\sysplugins\smarty_internal_templatebase.php:127 Stack trace: #0 \\CSCLUSTER02\CLOUDSITES\005067\astrohomestore.com\webroot\classes\module\Module.php(1690): Smarty_Internal_TemplateBase->fetch() #1 \\CSCLUSTER02\CLOUDSITES\005067\astrohomestore.com\webroot\modules\favoriteproducts\favoriteproducts.php(105): ModuleCore->display('\\CSCLUSTER02\C...', 'favoriteproduct...') #2 \\CSCLUSTER02\CLOUDSITES\005067\astrohomestore.com\webroot\classes\Hook.php(473): FavoriteProducts->hookDisplayHeader(Array) #3 \\CSCLUSTER02\CLOUDSITES\005067\astrohomestore.com\webroot\classes\controller\FrontController.php(428): HookCore::exec('displayHeader') #4 \\CSCLUSTER02\CLOUDSITES\005067\astrohomestore.com\webroot\controllers\front\IndexControlle in \\CSCLUSTER02\CLOUDSITES\005067\astrohomestore.com\webroot\tools\smarty\sysplugins\smarty_internal_templatebase.php on line 127

[benjamin utterback]

When it says unable to load template files this is usually a permissions issues. I am not familiar with IIS and UNC . Can you try to install it locally to see if it works. is there anyway to try a different hosting environment? 

[amb3rl4nn]

  Yes it works on my home machine using a local drive I tried this just now and it worked on a previous host which was also using a local directory on Linux.  But seems network paths are not functional...

[benjamin utterback]

I'm not sure about the number of installs using this type of path but it does not seem like many of them. Maybe this path structure is not suitable for an ecommerce structure.