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pharaoh105 Newbie

pharaoh105

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Oops, something went wrong.
Try to refresh this page or feel free to contact us if the problem persists.

 

I can no longer access the shopping cart, everytime I put in the url I get the following: Oops, something went wrong.

Try to refresh this page or feel free to contact us if the problem persists.

 

Also the cart no longer recognize my email address, I cannot admin login. When I try "forgot password" it says that email address does not exist

 

[03-Nov-2013 22:31:17 US/Eastern] PHP Warning: Illegal string offset 'php' in /home/itunze/public_html/cdstore/cache/smarty/compile/82/ac/4f/82ac4fdf43d8ed2748f3e840efa2e4dcf410cd71.file.blockuserinfo.tpl.php on line 67
[20-Nov-2013 02:15:30 US/Eastern] PHP Fatal error: Uncaught exception 'SmartyException' with message 'unable to write file /home/itunze/public_html/cdstore/cache/smarty/cache/blocktopmenu/0/product/1/1/1/0/0/0/0/19/78/f2/2a/wrt528c6192e296c2.62279730' in /home/itunze/public_html/cdstore/tools/smarty/sysplugins/smarty_internal_write_file.php:44
Stack trace:
#0 /home/itunze/public_html/cdstore/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(102): Smarty_Internal_Write_File::writeFile('/home/itunze/pu...', '<?php /*%%Smart...', Object(Smarty))
#1 /home/itunze/public_html/cdstore/tools/smarty/sysplugins/smarty_cacheresource.php(367): Smarty_Internal_CacheResource_File->writeCachedContent(Object(Smarty_Internal_Template), '<?php /*%%Smart...')
#2 /home/itunze/public_html/cdstore/tools/smarty/sysplugins/smarty_internal_template.php(230): Smarty_Template_Cached->write(Object(Smarty_Internal_Template), '<?php /*%%Smart...')
#3 /home/itunze/public_html/cdstore/tools/smarty/sysplugins/smarty_internal_templatebase.php(259): Smarty_Internal_Template->write in /home/itunze/public_html/cdstore/tools/smarty/sysplugins/smarty_internal_write_file.php on line 44
[20-Nov-2013 09:38:40 UTC] PHP Warning: mysql_connect(): Lost connection to MySQL server at 'waiting for initial communication packet', system error: 95 in /home/itunze/public_html/cdstore/classes/db/MySQL.php on line 37
[20-Nov-2013 09:44:09 UTC] PHP Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11) in /home/itunze/public_html/cdstore/classes/db/MySQL.php on line 37
[20-Nov-2013 09:44:27 UTC] PHP Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11) in /home/itunze/public_html/cdstore/classes/db/MySQL.php on line 37
[20-Nov-2013 09:44:49 UTC] PHP Warning: mysql_connect(): Lost connection to MySQL server at 'waiting for initial communication packet', system error: 95 in /home/itunze/public_html/cdstore/classes/db/MySQL.php on line 37
[20-Nov-2013 09:56:52 UTC] PHP Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11) in /home/itunze/public_html/cdstore/classes/db/MySQL.php on line 37
[20-Nov-2013 10:00:03 UTC] PHP Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11) in /home/itunze/public_html/cdstore/classes/db/MySQL.php on lin

 

 

PLEASE HELP

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pharaoh105 Newbie

pharaoh105

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Hi. I CANNOT ACCESS THE STORE.

 

Oops, something went wrong.
Try to refresh this page or feel free to contact us if the problem persists.
 
I can no longer access the shopping cart, everytime I put in the url I get the following: Oops, something went wrong.
Try to refresh this page or feel free to contact us if the problem persists.
 
Also the cart no longer recognize my email address, I cannot admin login. When I try "forgot password" it says that email address does not exist
 
WHEN I TRY TO GO TO ADMIN PAGE I GET THE FOLLOWING: ANY HELP WOULD BE GREATLY APPRECIATED (LATEST PRESTA SHOP VERSION)
 
[PrestaShopDatabaseException]
 
Link to database cannot be established.
at line 38 in file classes/db/MySQL.php
 
32. {
33. if (!defined('_PS_MYSQL_REAL_ESCAPE_STRING_'))
34. define('_PS_MYSQL_REAL_ESCAPE_STRING_', function_exists('mysql_real_escape_string'));
35. 
36. if (!$this->link = mysql_connect($this->server, $this->user, $this->password))
37. throw new PrestaShopDatabaseException(Tools::displayError('Link to database cannot be established.'));
38. 
39. if (!$this->set_db($this->database))
40. throw new PrestaShopDatabaseException(Tools::displayError('The database selection cannot be made.'));
41. 
42. // UTF-8 support
MySQLCore->connect - [line 248 - classes/db/Db.php] - [0 Argument]
DbCore->__construct - [line 206 - classes/db/Db.php] - [4 Arguments]
DbCore::getInstance - [line 64 - config/alias.php] - [0 Argument]
pSQL - [line 307 - classes/shop/Shop.php] - [1 Arguments]
ShopCore::initialize - [line 95 - config/config.inc.php] - [0 Argument]
require - [line 33 - admin123/index.php] - [1 Arguments]
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pharaoh105 Newbie

pharaoh105

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After doing this:

config/defines.inc.php
find this line
define('_PS_MODE_DEV_', false);
change to look like this:
define('_PS_MODE_DEV_', true);

 

I am now getting the following. however I am not sure what it means and what I am supposed to do

[PrestaShopDatabaseException]

Can't open file: './itunze_pres757/ps_shop.frm' (errno: 24)
 

SELECT s.id_shop, CONCAT(su.physical_uri, su.virtual_uri) AS uri, su.domain, su.main
                    FROM ps_shop_url su
                    LEFT JOIN ps_shop s ON (s.id_shop = su.id_shop)
                    WHERE (su.domain = 'cdstore.itunze.com' OR su.domain_ssl = 'cdstore.itunze.com')
                        AND s.active = 1
                        AND s.deleted = 0
                    ORDER BY LENGTH(CONCAT(su.physical_uri, su.virtual_uri)) DESC
at line 613 in file classes/db/Db.php

 

607.             WebserviceRequest::getInstance()->setError(500, '
 '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97);
608.         }
609.         else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS'))
610.         {
611.             if ($sql)
612.                 throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>');
613.             throw new PrestaShopDatabaseException($this->getMsgError());
614.         }
615.     }
616.
617.     /**
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  • 1 year later...
  • 1 year later...
therefinerz Newbie

therefinerz

Posted
Posted

hello

1) please try to disable blockuserinfo module.

2) clear smarty cache in your store

 

moreover, you've got some errors with database,

check this: http://stackoverflow.com/questions/5755819/lost-connection-to-mysql-server-at-reading-initial-communication-packet-syste

 

Your face is very famous in PrestaShop and hope you will help me fix this error. 

500 Server Error

Oops, something went wrong.

 

Try to refresh this page or feel free to contact us if the problem persists.

 

I have set all the API Credentials and was happy with the way  zencart used to transfer my payments from clients. But after setting up the store, Im unable to receive payments. THe clients are unhappy because they are charged and the payment did not even reach my paypal. Please help me here big guy! Thanks

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  • 7 months later...
bbcbrainwash Newbie

bbcbrainwash

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Posted
Hello,
 
Until afternoon everything was fine but all of the sudden in the evening my front office showing this message.
 
500 Server Error
Oops, something went wrong.
 
Try to refresh this page or feel free to contact us if the problem persists.
 
 
I don't understand what to do now. I am not professional but I can try to solve things if I get professional advice.
Even I can't access my back office.
 
 
Please I need HELP.
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Lefort Newbie

Lefort

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Posted

Hi! I'm sorry to hear that. The 500 error is very vague. It might be a simple folder permission, a little change in a file or sometimes when installing a brand new Prestashop 1.6X. To better troubleshoot it, please can you explain what you were doing before?

 

Regards.

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