TomPuja Posted November 18, 2013 Share Posted November 18, 2013 Hi! I just launched a new web store and wish to see all correspondence (communication) between my shop and customer. I prefer to see ALL emails (also content), including auto-emails sent by my store (f.e. order confirmation), and emails written manually using Presta BO. How can I do that? If there is no "user-friendly" way - would appreciate for tips where I should look at. Just, have to investigate one case. Currently using an external (not hosting) SMTP sever. Thank you! Link to comment Share on other sites More sharing options...
Basix101 Posted December 16, 2013 Share Posted December 16, 2013 Came here looking for the same answer. Where do we find correspondence emails? Any Help? Link to comment Share on other sites More sharing options...
Basix101 Posted December 16, 2013 Share Posted December 16, 2013 OK, found it. Back Office/Orders/Orders/click on any order in the 'status' column (opens new window)/the email communications are the next row down from the large order number at the top. Link to comment Share on other sites More sharing options...
TomPuja Posted December 17, 2013 Author Share Posted December 17, 2013 Doesn't it direct you to a general Customer Service page? Link to comment Share on other sites More sharing options...
Roccomadsen Posted January 9, 2014 Share Posted January 9, 2014 (edited) Yes It directs me on the general customer service page, click on next to complete the procedure. Or else for more information go to MODERATED Edited January 9, 2014 by vekia (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted January 9, 2014 Share Posted January 9, 2014 follow forum rules please. Link to comment Share on other sites More sharing options...
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