ncmedia Posted November 13, 2013 Share Posted November 13, 2013 Hi all we have a problem with our website, When we turned seo urls on, the cart gets empty every time i try to purchase something. We use 1.5.6 if i turn seo url off, then all works fine. Any one there can help me? 1 Link to comment Share on other sites More sharing options...
vekia Posted November 13, 2013 Share Posted November 13, 2013 have you tried to clear browser cache? it might be related to this, or just try on different browser your store is online? if so, can you share url? Link to comment Share on other sites More sharing options...
ncmedia Posted November 13, 2013 Author Share Posted November 13, 2013 website is www.mrhojbjerg.dk i have tried to clear cache and different browsers Link to comment Share on other sites More sharing options...
El Patron Posted November 13, 2013 Share Posted November 13, 2013 can you check this? back office-->preferecns-->seo & urls scroll down to shop domain name make sure you have www.mrhojbjerg.dk in both shop domain name and shop domain name ssl this sometimes works. Link to comment Share on other sites More sharing options...
vekia Posted November 14, 2013 Share Posted November 14, 2013 i checked your website, added product to cart, checked several other pages, and then i tried to open shopping cart this is what i saw: it works Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 vekia, i tested there yesterday and kept losing the cart. hopefully the original poster has resolved this rather 'ugly' issue. to the original poster...I love your shop template...where can I buy that? Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 Hi Vekia If you press " næste" then the shopping cart is empty! Elparton i bought this on www.templatemonster.com number: 45168 Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 can you check this? back office-->preferecns-->seo & urls scroll down to shop domain name make sure you have www.mrhojbjerg.dk in both shop domain name and shop domain name ssl this sometimes works. what was result of this? Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 its still not work Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 its still not work That is not very descriptive. when you looked were their www's or not? if did you add www? These are 'hard' to debug so the more information you provide the better. if you added www to the urls defined in the back office , then add this to the top of your .htaccess file <IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{HTTP_HOST} ^YOURDOMAIN.com RewriteRule (.*) http://www.YOURDOMAIN.com/$1 [R=301,L] </IfModule> Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 Hi again Yes i have added www. And tried to put this in to the .htaccess file But this not work you can try again on www.mrhojbjerg.dk Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 Hi again Yes i have added www. And tried to put this in to the .htaccess file But this not work you can try again on www.mrhojbjerg.dk can your provide a link to a product...it is very difficult to find one to add to cart... Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 http://www.mrhojbjerg.dk/home/42-samsoe-samsoe-heine-strik.html Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 i noticed that on IE your shop does not display properly. can you confirm that the shop does not display properly on IE? then remove the .htaccess I provided above and retest on IE. Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 http://www.mrhojbjerg.dk/home/42-samsoe-samsoe-heine-strik.html the cart still goes empty when I click on the home logo, and now no longer works (it seemed to work yesterday) when I try to check out (firefox). Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 Every time you click on something then the good remove from the cart its my problem Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 i noticed that on IE your shop does not display properly. can you confirm that the shop does not display properly on IE? then remove the .htaccess I provided above and retest on IE. please check this and let us know...i.e. with .htaccess redriect removed, does IE display site correct, i.e. menu? Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 Its still the same, i have tried to delete the .htaccess now. and tried in ie, and its still the same Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 And here the shops look fine in IE Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 Please retest, I changed 'Accented Url' Yes http://screencast.com/t/eR1DM5KX it seemed to hold the cart now please test and report what you see Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 Hey mate!!! year it works! what do you do fix it, because i have another shop there have the sameproblem? tried with the accent url på this does not work ? Link to comment Share on other sites More sharing options...
ncmedia Posted November 14, 2013 Author Share Posted November 14, 2013 ohh. no its not work, its only work because you turn the seo friendly off :-( Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 sorry..I see that now...I was happy for a moment. Link to comment Share on other sites More sharing options...
tasosback Posted November 16, 2013 Share Posted November 16, 2013 Having the same problem. I have it since 1.5.3. and now i updated to 1.5.6 my test shop is here: efergy.oriotest.com Link to comment Share on other sites More sharing options...
ncmedia Posted November 17, 2013 Author Share Posted November 17, 2013 also mee do you any idea? Link to comment Share on other sites More sharing options...
vekia Posted November 17, 2013 Share Posted November 17, 2013 also mee do you any idea? please share url to your website Link to comment Share on other sites More sharing options...
El Patron Posted November 17, 2013 Share Posted November 17, 2013 please share url to your website Hi Milos, his url is www.mrhojbjerg.dk maybe you can check the cookie status, i.e.. work your magic.... Link to comment Share on other sites More sharing options...
ncmedia Posted November 17, 2013 Author Share Posted November 17, 2013 Its very strange... On isleeve.dk its work with sett this command in ajax cart.js //if ($('#cart_block_list').hasClass('collapsed')) //this.expand(); But it dosent work on mrhojbjerg.dk Its totally the same problem they have. So i guess its a problem with the ajax cart? Hope you can find a solution mate! Link to comment Share on other sites More sharing options...
vekia Posted November 17, 2013 Share Posted November 17, 2013 Having the same problem. I have it since 1.5.3. and now i updated to 1.5.6 my test shop is here: efergy.oriotest.com i added product to cart, then i opened order page: Link to comment Share on other sites More sharing options...
El Patron Posted November 19, 2013 Share Posted November 19, 2013 this seems to working now...maybe you told us how it started working above...but if you don't mind could you state again how this was fixed... Link to comment Share on other sites More sharing options...
kalakrima Posted March 5, 2014 Share Posted March 5, 2014 Hello, I found this topic after 3 days passed on the forum searching a solution for my problem. If I enable friendly URL and then follow a link with www, it bring me to 404 page, when I click on Home, I steel have www and if I add a product to my shopping card and then click to "Order" my car is empty, if I try to connect or register : same problem, impossible to do this step. When I disable friendly URL everything works fine, If I go to www.domain.com/shop it bring me automaticly to mydomain.com/shop But when my friendly URL's are enabled I have only the domain.com/shop version working, the www. version not redirect well the user to the http version. I don't know if I explain my problem well. My shop is under maintenance for the moment, because I don't want that my clients go to 404 page. I've tryed also to specify the domain with or without www, I've checked my DNS, called the hosting support OVH, they told me that everything is fine. So I tried with a fresh version of prestashop => same problem. So it's from the htaccess or the dispatcher of prestashop. Can you help me to solve this issue? I would like that if a user commes from www version to redirect him to the good version without www. because with www prestashop not working at all.... Link to comment Share on other sites More sharing options...
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