sunrice8888 Posted November 13, 2013 Share Posted November 13, 2013 Hello,I am getting this error message at checkout with Paypal... What can i do??? Please try to contact the merchant: PayPal response: TIMESTAMP -> 2013-11-13T06:33:45Z L_ERRORCODE0 -> 10729 L_ERRORCODE1 -> 10730 L_SHORTMESSAGE0 -> Shipping Address State Empty L_SHORTMESSAGE1 -> Shipping Address Postal Code Empty L_LONGMESSAGE0 -> The field Shipping Address State is required L_LONGMESSAGE1 -> The field Shipping Address Postal Code is required L_SEVERITYCODE0 -> Error L_SEVERITYCODE1 -> Error Link to comment Share on other sites More sharing options...
tuk66 Posted November 14, 2013 Share Posted November 14, 2013 All you need to know is in the message: L_SHORTMESSAGE0 -> Shipping Address State Empty L_SHORTMESSAGE1 -> Shipping Address Postal Code Empty L_LONGMESSAGE0 -> The field Shipping Address State is required L_LONGMESSAGE1 -> The field Shipping Address Postal Code is required Link to comment Share on other sites More sharing options...
sunrice8888 Posted November 14, 2013 Author Share Posted November 14, 2013 Yes.. i know the message... but i can not find where i can setup.... All you need to know is in the message: L_SHORTMESSAGE0 -> Shipping Address State Empty L_SHORTMESSAGE1 -> Shipping Address Postal Code Empty L_LONGMESSAGE0 -> The field Shipping Address State is required L_LONGMESSAGE1 -> The field Shipping Address Postal Code is required Link to comment Share on other sites More sharing options...
vekia Posted November 14, 2013 Share Posted November 14, 2013 hello, please follow forum rules: Give your topics concise but well explained titles!Topics titles must be a short description of the message, so that the topic is more easily found while doing a search. Avoid terms like "URGENT", "Help me", etc. Link to comment Share on other sites More sharing options...
sunrice8888 Posted November 14, 2013 Author Share Posted November 14, 2013 Thanks your advice...but seems i can not change topic..but i won't do next time... hello, please follow forum rules: Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 please post a url...also it's nice to know the ps and paypal module version. Link to comment Share on other sites More sharing options...
sunrice8888 Posted November 14, 2013 Author Share Posted November 14, 2013 Thanks, my website url is www.china-gallery.com i am using PayPal 3.5.5 and ps using 1.5.4.1 please post a url...also it's nice to know the ps and paypal module version. Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 I tested with 'United States' country selected, your shop does not present the state selector. back office-->localization-->countries scroll down, and enable 'contains follow states'. Make sure also that required fields for (US in this example) is set. (see image below) as well as postal code. This should resolve your issue, check each of the countries you allow registration from. http://screencast.com/t/t5ZvyNioJ http://screencast.com/t/4RJoMkckwy1N Link to comment Share on other sites More sharing options...
sunrice8888 Posted November 14, 2013 Author Share Posted November 14, 2013 Hello El Patron Thank you so much for your help... but i still have problem...i just follow what you said.. but now paypal show me Please try to contact the merchant: PayPal response: TIMESTAMP -> 2013-11-14T15:47:01Z L_ERRORCODE0 -> 10736 L_SHORTMESSAGE0 -> Shipping Address Invalid City State Postal Code L_LONGMESSAGE0 -> A match of the Shipping Address City, State, and Postal Code failed. L_SEVERITYCODE0 -> Error I tested with 'United States' country selected, your shop does not present the state selector. back office-->localization-->countries scroll down, and enable 'contains follow states'. Make sure also that required fields for (US in this example) is set. (see image below) as well as postal code. This should resolve your issue, check each of the countries you allow registration from. http://screencast.com/t/t5ZvyNioJ http://screencast.com/t/4RJoMkckwy1N Link to comment Share on other sites More sharing options...
sunrice8888 Posted November 14, 2013 Author Share Posted November 14, 2013 Hello ,Patron; Thanks again, i have solved this problem... All best for you I tested with 'United States' country selected, your shop does not present the state selector. back office-->localization-->countries scroll down, and enable 'contains follow states'. Make sure also that required fields for (US in this example) is set. (see image below) as well as postal code. This should resolve your issue, check each of the countries you allow registration from. http://screencast.com/t/t5ZvyNioJ http://screencast.com/t/4RJoMkckwy1N Link to comment Share on other sites More sharing options...
El Patron Posted November 14, 2013 Share Posted November 14, 2013 good news...I mark as solved...happy prestashopping Link to comment Share on other sites More sharing options...
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