trxdave Posted November 11, 2013 Share Posted November 11, 2013 On 8th of November I was upgrade 1.5.6 from 1.4.11.... 1.5.6 were show up but all the picture had be missing so I go back up 1.4.11 then the website don't show up.....www.energytherm.co.uk and back office too. need this sort as possible, help David Link to comment Share on other sites More sharing options...
vekia Posted November 11, 2013 Share Posted November 11, 2013 have you got core files and database backup? Link to comment Share on other sites More sharing options...
trxdave Posted November 11, 2013 Author Share Posted November 11, 2013 yes i have and it don't show up Link to comment Share on other sites More sharing options...
trxdave Posted November 11, 2013 Author Share Posted November 11, 2013 i think something do with connection file? Link to comment Share on other sites More sharing options...
vekia Posted November 11, 2013 Share Posted November 11, 2013 so if you've got backup, just upload your backuped files, and restore your database have you tried ? Link to comment Share on other sites More sharing options...
NemoPS Posted November 11, 2013 Share Posted November 11, 2013 Did you try rolling back with the auto upgrade module? If you used that to upgrade Link to comment Share on other sites More sharing options...
trxdave Posted November 11, 2013 Author Share Posted November 11, 2013 Vekia - I have already upload in firezilla and it still dont work? Nemo1 - the back office dont show up as it is blank. so it saying Bad SubDomain SQL query on the website - have a look on www.energytherm.co.uk Link to comment Share on other sites More sharing options...
trxdave Posted November 12, 2013 Author Share Posted November 12, 2013 any idea? Link to comment Share on other sites More sharing options...
vekia Posted November 12, 2013 Share Posted November 12, 2013 You restored database or just imported backup? and double check database credentials in settings.inc.php file Link to comment Share on other sites More sharing options...
trxdave Posted November 12, 2013 Author Share Posted November 12, 2013 imported backup since old 7th of november that was 1.4.11. so on 8th was 1.5.6 then it went down. I have setting show up, so what is next. Link to comment Share on other sites More sharing options...
trxdave Posted November 12, 2013 Author Share Posted November 12, 2013 so i was restored 7th nov still don't work Link to comment Share on other sites More sharing options...
trxdave Posted November 12, 2013 Author Share Posted November 12, 2013 vekia do you think you can able to fix it? Link to comment Share on other sites More sharing options...
vekia Posted November 12, 2013 Share Posted November 12, 2013 hello i don't know how the situation looks like. can you turn on error reporting? then you probably see something more instead simple bad sql message Link to comment Share on other sites More sharing options...
trxdave Posted November 12, 2013 Author Share Posted November 12, 2013 ok, i have searching....in back office preferences then URLS setup and remove www. So where will i find the files for preferences then urls set to try remove www. me think. Link to comment Share on other sites More sharing options...
trxdave Posted November 12, 2013 Author Share Posted November 12, 2013 which files i should go? that would need remove www. and see if it would. Link to comment Share on other sites More sharing options...
trxdave Posted November 13, 2013 Author Share Posted November 13, 2013 do any of you know where i can fine preference files? that i m use php from FTP Link to comment Share on other sites More sharing options...
vekia Posted November 13, 2013 Share Posted November 13, 2013 if you want to change seo & urls preferences, especially domain and domain ssl and base uri values you have to edit database, ps_shop_url table, you've got there these fields Link to comment Share on other sites More sharing options...
trxdave Posted November 15, 2013 Author Share Posted November 15, 2013 i got it, it is do with SQL replace from old thanks vekia for trying Link to comment Share on other sites More sharing options...
vekia Posted November 15, 2013 Share Posted November 15, 2013 so what's going on in this case? Link to comment Share on other sites More sharing options...
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