[resolved] - My alerts in my account block problems

[myzuhari]

I really need and advice on my problems i.e My alerts in my account block directs me to the error 500 page just when I click on it. I dont know what is wrong and desperately looking for the solution here.
The problem is with the link : http://www.beli-online.net/modules/mailalerts/myalerts.php
Will somebody please give me the solution since that I desperately looking for the solution to overcome this problem by myself.
Thanks in advance.

[pokemon3d]

Hello,

I had a similar problem and by searching the forum, I have found the solution below :

In "myalerts.ph"p :

AFTER : include(dirname(__FILE__).’/../../header.php’);

INSERT : include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php');

Hope it will work for you.
Regards

[myzuhari]

Thank pokemon3d! But after inserting : include(dirname(FILE).’/../../modules/mailalerts/mailalerts.php’); unfortunately my problem still exists. Hopefully I will have another solution from forumers.

[Marcelo Teixeira]

The same problem here... even if I disable the module, do the change and enable it again still get the same error...

[Zenith]

Change file permission/CHMOD of the “modules/mailalerts/” directory to 0755.

I had this same problem and doing this fixed it for me

[Marcelo Teixeira]

Nothing changed here. I saw that when I try to uninstall this module it give me an error too:

1 - first I click to uninstall and everythings looks fine BUT the option to uninstall still there!
2 - when I try to uninstall again I got the follow message:

The following module(s) were not installed successfully:

   * mailalerts

But the plugin still have the option to uninstall it on.

I already copied again the pack from installation files and got the same problem.

[anafor]

pokemon3d, thank you, it works!
I think it would be "clearer" to replace

include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php');

with

include(dirname(__FILE__).'/mailalerts.php');

;-)
Good luck!

[Melinda]

I have the same problem and my bug report was cancelled saying it was a server configuration which I cannot find.

There are no listings like posted in myalerts.php file.

There is a file called mailalerts-ajax_check.php that has the following:

include(dirname(FILE).’/../../config/config.inc.php’); include(dirname(FILE).’/../../init.php’); include(dirname(FILE).’/../../modules/mailalerts/mailalerts.php’);

Did anyone else put in a bug report about this?

[anafor]

Melinda, if I've understood you right, you said that there's no

include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php'); 

line in the myalerts.php. Yes, it's true. The pokemon3d's solution was to add one. I tried to do the same: it works for me. And I didn't even looked into mailalerts-ajax_check.php.

[Melinda]

Ok I added it under the header listing at the top and now I don't get an error but where are the alerts to signup for?

I checked both the boxes in the personal information link but all I get on the my alerts page is:
You are not subscribed to any alerts.

Is this correct or am I missing something?

[geiri]

Just a thought...

Try to translate the module, there is no English translation for it only French

http://www.prestashop.com/forums/viewreply/136825/

[Melinda]

ummmm ... don't know. I can configure mine and it reads in english.

[DrÿSs']

Hi,

If I had the line you said, I get this error :

Fatal error: Cannot redeclare class MailAlerts in D:\BU Open-Source\version_1\trunk\modules\mailalerts\mailalerts.php on line 458

The class is previously defined, that's why it's work fine here.

But why you need to declare it ? It's means it's never declared before on your webserver.

[Zenith]

It is a server configuration issue, if you have Cpanel, look in the "Error log" link and you will find out why it is not working.

[Melinda]

I am lost on this one Phillippe.

I am on centos, php 5.2.10 and mysql 5 and this is all I know with the original file.

If I set the modules folder to chmod -R 777 then I get the server error when a customer clicks on my alerts in their account which apparently is the wrong permissions.

If I set the modules folder to chmod -R 755 I get this error:

Fatal error: require_once() [function.require]: Failed opening required ‘/home/stitched/public_html/config/../classes/MailAlerts.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/stitched/public_html/config/config.inc.php on line 15

If I add the line to myalerts.php like this:

include(dirname(__FILE__).'/../../config/config.inc.php');
include(dirname(__FILE__).'/../../header.php');
include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php');

Then I get no errors when a customer clicks on "my alerts" in their account.

Other than adding this line which is also in mailalerts-ajax_check.php:

include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php');

the only other option I have is to comment out the mail alerts in mailalerts -> my-account.tpl to keep from getting the "Fatal error one above.

I just commented out the

//include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php');

in mailalerts-ajax_check.php and left it in myalerts.php with no adverse effects so maybe that would be an option.

[Melinda]

MJ I have checked the error log for the domains that I tested for the error and there is no error so it's very confusing without any errors reported.

[DrÿSs']

I know why.

MailAlerts is on the hook myAccountBlock (the block menu with links like My orders, personnal infos, addresses, etc). This is were the file mailalerts.php (with class declaration of MailAlerts) is called first.

Then, myalerts.php call MailAlerts a second time. As the file has already been included, no problem.

But, if you don't have the call in the hook myAccountBlock, then, error, because the file was never included.

I had an include_once() on the page, it should work for the two cases.

[Melinda]

Phillippe,

The scenario I posted has the my account block already installed along with the my alerts. It is still the same problem whether I click the my alerts in the my account block or click "Your Account" in the header and then click my alerts.

The include_once() only works for me if the
include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php');

is in the myalerts.php file and not in the mailalerts-ajax_check.php file.

[DrÿSs']

Yes, you need to place it in mailalerts.php.

[Melinda]

I have the include file in myalerts.php so am I suppose to move it to mailalerts.php instead right under the <?php ?

I just tried that and moving it to the mailalerts.php file completely removes the white background I had on the page style.

I moved it back to myalerts.php and now the background is white again and it works.

[Melinda]

I got the svn version and see what you did. It works too!

Thanks Philippe!

[metta]

I got the svn version and see what you did. It works too!

Thanks Philippe!

Hi Melinda,

Can you post the whole codes here as I don't get the svn? Thanks.

[Cyprus]

Can u please help me !
I have insert the following line in myalerts.php:

include(dirname(__FILE__).’/../../modules/mailalerts/mailalerts.php’);

BUT NO NEW ALERTS ARE SHOWN WHEN I CLICK ON ‘MY ALERTS’ LINK IN FRONT OFFICE

WHAT DO I NEED TO DO ???

[Cyprus]

I have done all the changes u mention above in this thread and still no alerts are shown ! please help me !

[Nokall]

Hello

use new code from version 13 and work

edit myalerts.php.

Using this code .
--------------------------------------------------------------------------

<?php

/* SSL Management */
$useSSL = true;

include(dirname(__FILE__).'/../../config/config.inc.php');
include(dirname(__FILE__).'/../../header.php');
include_once(dirname(__FILE__).'/mailalerts.php');

$errors = array();

if ($cookie->isLogged())
{
if (Tools::getValue('action') == 'delete')
{
$id_customer = intval($cookie->id_customer);
if (!$id_product = intval(Tools::getValue('id_product')))
$errors[] = Tools::displayError('You need a product to delete an alert');
$id_product_attribute = intval(Tools::getValue('id_product_attribute'));
$customer = new Customer($id_customer);
MailAlerts::deleteAlert($id_customer, 0, $id_product, $id_product_attribute);
}
$smarty->assign('alerts', MailAlerts::getProductsAlerts(intval($cookie->id_customer), intval($cookie->id_lang)));
}
else
$errors[] = Tools::displayError('You need to be logged to manage your alerts');

$smarty->assign('id_customer', intval($cookie->id_customer));
$smarty->assign('errors', $errors);
$smarty->display(dirname(__FILE__).'/myalerts.tpl');

include(dirname(__FILE__).'/../../footer.php');

[stig]

If I add the line to myalerts.php like this:

include(dirname(__FILE__).'/../../config/config.inc.php');
include(dirname(__FILE__).'/../../header.php');
include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php');

Then I get no errors when a customer clicks on "my alerts" in their account.

Other than adding this line which is also in mailalerts-ajax_check.php:

include(dirname(__FILE__).'/../../modules/mailalerts/mailalerts.php');

Melinda, I had the same error and adding the line that you describe here has also fixed the problem for me.

Thanks