claybourg Posted November 8, 2013 Share Posted November 8, 2013 (edited) When a product is returned and refunded, the order status stays as "delivered" while, in my opinion, it should change to "returned". Can this be fixed? Edited November 8, 2013 by claybourg (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted November 8, 2013 Share Posted November 8, 2013 It should change by default. DId you maybe edit any core file? Is the new order status displaying in the list of the order detail page? Link to comment Share on other sites More sharing options...
claybourg Posted November 8, 2013 Author Share Posted November 8, 2013 (edited) I did not change core files and yes the orders are displaying. I tested by directly editing the order to returned and refunded the amount and doing it after processing an RMA and both still show status "delivered". Edited November 8, 2013 by claybourg (see edit history) Link to comment Share on other sites More sharing options...
claybourg Posted November 8, 2013 Author Share Posted November 8, 2013 I figured it out. I assumed that by processing a return or a refund PS would automatically change the status accordingly. It's not the case, the status needs to be changed manually using the drop down list. Link to comment Share on other sites More sharing options...
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