[SOVLED] Mail alerts does not notify when stock becomes available

[H4818]

Hi

 

The mail alerts module doesn't send a notification to the customer when stock becomes available.

 

If a customer leaves his email address on the "notify me when available" textbox - and I change the quantity of stock available - a notification is not sent to the customer.

 

I am using the following:

-prestashop v1.5.6

-mailalerts v2.5

-advanced stock management: no

 

I have also checked the following:

-Sent a test email from Advanced Parameters -> Email and received it successfully.

-Email address is stored in the 'ps_mailalert_customer_oos' table (confirmed)

 

Is there anything I am missing?

 

Habib Ayob 

 

[vekia]

what mail method you use? simple mail() function or SMTP ?

can you test this feature with different mail methods?

[H4818]

Hi Vekia, thanks for the response

 

I was using SMTP, and I've just tested it with the simple mail() function as well - I still haven't received a notification that the product is in stock. Any idea what else I might check?

Edited November 7, 2013 by H4818 (see edit history)

[H4818]

OK Somehow it seems to have started working. After a few tests I started receiving mails once again - I'm no sure how or why.

 

It seems that the email configuration change had done something. Basically switched to php mail and back to smtp, and all is well.

 

Thanks

[vekia]

thank you for confirmation that everything works well now

im going to mark this topic as [solved]

 

best regards,

Milos

[Luks123]

I also have this problem.

 

In a products, i write an email for back in stock. This works perfect. But, then administrator update products (back in stock), then only he get the email, with this message:

 

subject: Mail failure - malformed recipient address

"A message that you sent contained one or more recipient addresses that were
incorrectly constructed:"......

 

where is the problem? thank you!

[vekia]

have you got possibility to check header of message?

[Luks123]

from email: "Mail Delivery System ([email protected]).

 

message copy:"A message that you sent contained one or more recipient addresses that were
incorrectly constructed:

  email*** <email***>: malformed address: <email***> may not follow email***

This address has been ignored. There were no other addresses in your
message, and so no attempt at delivery was possible.

------ This is a copy of your message, including all the headers. ------

To: email*** <email***>
Subject: [www.domain.com] Product available
Return-Path: <email***>
From: domain.com<email***>
Reply-To: domain.com <email***>
Date: Tue, 12 Nov 2013 01:14:24 +0100
X-LibVersion: 3.3.2
MIME-Version: 1.0
Content-Type: multipart/related;
 boundary="_=_swift-1706338996528172e0ef8d50.54234595_=_"
Content-Transfer-Encoding: 7bit
Message-ID: <20131112001424.937790309.swift@www.>

This is a message in multipart MIME format.  Your mail client should not
be displaying this. Consider upgrading your mail client to view this
message correctly.
--_=_swift-1706338996528172e0ef8d50.54234595_=_
Content-Type: multipart/alternative;
 boundary="_=_swift-128553528172e0ef9776.39311384_=_"
Content-Transfer-Encoding: 7bit


--_=_swift-128553528172e0ef9776.39311384_=_
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit

__________________________________________________________

 

Any idea?

Edited November 12, 2013 by Luks123 (see edit history)

[kenkomuri]

I have the same issue. I registered my email in the notification of a product, then update the quantity and saved and no email is send to my email address. My customers complain about that. I am using SMTP but PHP is also not working. I have changed between PHP and SMTP and its not working also.

[gerstavros]

Same problem at new 1.6 installation.

[gerstavros]

In my case, nothing was saved in pr_mailalert_customer_oos. I have latest version of prestashop.

I fixed by editing the modules/mailalerts/views/templates/hook/product.tpl

and replacing all the "oos_customer_email" with "pr_mailalert_customer_oos"

 

And now works fine.

Edited September 24, 2014 by gerstavros (see edit history)

[Totti]

But I have noticed that on some products work and others do not.

[prstshp_joe]

Thank you very much gerstavros! It's working now!

 

Anyone knows how to trigger this mailalert if I update the available stock directly on database and not through backoffice?

 

Thanks!

 

I fixed by editing the modules/mailalerts/views/templates/hook/product.tpl
and replacing all the "oos_customer_email" with "pr_mailalert_customer_oos"