tinystars Posted November 3, 2013 Share Posted November 3, 2013 (edited) Hi all, Please can someone help me!! I am unable to take payments currently on my site. Every time people try and pay it comes up with this error: "We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com." " Your purchase couldn't be completed There's a problem with the merchant's PayPal account. Please try again later." There is nothing wrong with my paypal account, it works just fine. However I am in the UK and have Paypal USA & Canada installed. Would this be the problem? I cannot see any other option for Paypal? I cannot see a UK option. Please help! I'm completely at a loss!! Many thanks is advance, Jem x Edited November 4, 2013 by tinystars (see edit history) Link to comment Share on other sites More sharing options...
tuk66 Posted November 4, 2013 Share Posted November 4, 2013 Have you tried PayPal test account earlier? This can test your PayPal workflow. Link to comment Share on other sites More sharing options...
Dh42 Posted November 4, 2013 Share Posted November 4, 2013 You might try the paypal Europe module as well, http://addons.prestashop.com/en/payments-gateways-prestashop-modules/1748-paypal.html 1 Link to comment Share on other sites More sharing options...
tinystars Posted November 4, 2013 Author Share Posted November 4, 2013 Thank you! It was the Europe one I needed. I couldn't find this one before! Thank you for your help. All fixed Link to comment Share on other sites More sharing options...
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