John_thos Posted November 3, 2013 Share Posted November 3, 2013 Hi, I am new to PrestaShop and having trouble logging into my admin page. The email address and password are correct as I have perviously logged in successfully. I currently cannot log in but even when I can I often get redirected back to login page when navigating around the panel. I have reset password, emptied cache, changed from safari to Firefox but the problem persists. Any advice would be appreciated Thanks, John Link to comment Share on other sites More sharing options...
vekia Posted November 4, 2013 Share Posted November 4, 2013 when you enter correct login and password, what you see? some error message? or just page reloads without any effecT? Link to comment Share on other sites More sharing options...
John_thos Posted November 4, 2013 Author Share Posted November 4, 2013 The page reloads without any affect, there isn't an error message Thanks Link to comment Share on other sites More sharing options...
benjamin utterback Posted November 4, 2013 Share Posted November 4, 2013 Hi John, make sure to clear your browser cookies as well. Also, try to log in via mobile and let us know if it works. Thanks! Link to comment Share on other sites More sharing options...
John_thos Posted November 5, 2013 Author Share Posted November 5, 2013 Hi Benjamin, I deleted the cookies and cache but the problem remains. On some occasions I can successfully log in however as soon as I try to navigate throughout the admin panel the login page reappears. Same problem on mobile (in fact cannot log in at all on mobile). Thanks, John Link to comment Share on other sites More sharing options...
pterodactyl Posted November 5, 2013 Share Posted November 5, 2013 Hi Guys, I am having the same problem too, except that I have not been able to login to either front or back office since installing Prestashop. I've tried everything suggested from google search on the problem, but to no avail. Please help! Link to comment Share on other sites More sharing options...
tiagomiranda Posted November 8, 2013 Share Posted November 8, 2013 Hi there, I have just migrated to a new server and I'm having the same problem. There's a loop in the login page that won't let me see my Back Office. Can anybody help? Link to comment Share on other sites More sharing options...
vekia Posted November 8, 2013 Share Posted November 8, 2013 hello all have you tried to follow benjamins' suggestions here? Link to comment Share on other sites More sharing options...
tiagomiranda Posted November 8, 2013 Share Posted November 8, 2013 Yes, I cleared my cookies - made no effect. Link to comment Share on other sites More sharing options...
cookie28 Posted January 3, 2014 Share Posted January 3, 2014 I'm having the same issue to. Have tried all the various suggestions such as clearing the cache but none works. Link to comment Share on other sites More sharing options...
vekia Posted January 3, 2014 Share Posted January 3, 2014 hello it's a "fresh" installation of prestashop engine? or it's an old one and login form just started to give you this issue? Link to comment Share on other sites More sharing options...
pterodactyl Posted January 3, 2014 Share Posted January 3, 2014 Hi cookie28, you need to check out the permissions and ownerships on your file set. If you are setting up on a hosted server then you will need to make sure that you have uploaded the files via ftp with the correct user. Some web server setups require that certain permissions are set on the files and directories - ie 0777 might stop the site working where as 0770 will be fine. My problem was that I had uploaded and moved files around as a root user - I was testing on a development server and using shell access. So everything appeared to have installed properly, but the permissions were wrong and therefore access to the admin pages failed to load properly. Let me know how you get on and I'll help if I can Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 3, 2014 Share Posted January 3, 2014 Hi cookie28, you need to check out the permissions and ownerships on your file set. If you are setting up on a hosted server then you will need to make sure that you have uploaded the files via ftp with the correct user. Some web server setups require that certain permissions are set on the files and directories - ie 0777 might stop the site working where as 0770 will be fine. My problem was that I had uploaded and moved files around as a root user - I was testing on a development server and using shell access. So everything appeared to have installed properly, but the permissions were wrong and therefore access to the admin pages failed to load properly. Let me know how you get on and I'll help if I can Thanks for the feedback on this issue. How did you end up solving your problem? You had experience with servers or was your hosting provider able to sort it out? Link to comment Share on other sites More sharing options...
pterodactyl Posted January 3, 2014 Share Posted January 3, 2014 I have my own server on the net so I am totally responsible for it, plus I have shell access to it which makes life so much easier You will need to use your FTP application to look at the permissions on the files and folders - I'll post up what you should be seeing later on - bit tight on time at the moment. Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 3, 2014 Share Posted January 3, 2014 I have my own server on the net so I am totally responsible for it, plus I have shell access to it which makes life so much easier You will need to use your FTP application to look at the permissions on the files and folders - I'll post up what you should be seeing later on - bit tight on time at the moment. Ah okay, yeah even hosting companies have some strange permission sets. Usually you can change them in FTP but sometimes the actually chmod number can be different as you stated. I've noticed that especially with some international, outside of the US hosting companies. Link to comment Share on other sites More sharing options...
cookie28 Posted January 6, 2014 Share Posted January 6, 2014 (edited) hello it's a "fresh" installation of prestashop engine? or it's an old one and login form just started to give you this issue? I used the 1-click upgrade from version 1.5.4.1 . The earlier version was working fine. Permissions were ok in the previous version. Edited January 6, 2014 by cookie28 (see edit history) Link to comment Share on other sites More sharing options...
chandan007 Posted July 10, 2014 Share Posted July 10, 2014 Friends I'm also facing exactly the same problem. I've installed it locally (XAMPP+Windows-8), the store is working perfectly but my Back Office Admin(http://localhost/prestashop/admin/) panel is not opening. It's showing blank page only. Can any one help me?? Link to comment Share on other sites More sharing options...
vekia Posted July 11, 2014 Share Posted July 11, 2014 if you see blank page - turn on error reporting it's necessary to see where the problem is (it's first step in debug process) Link to comment Share on other sites More sharing options...
munga Posted July 11, 2014 Share Posted July 11, 2014 if you see blank page - turn on error reporting it's necessary to see where the problem is (it's first step in debug process) its for 90% your browser. clear the cache and the cookies or download another browser and try it again. it can also maybe the pretashop cache delete (or rename) the cache maps cache/smarty and /cachefs good luck Link to comment Share on other sites More sharing options...
TaThach72 Posted July 16, 2014 Share Posted July 16, 2014 This happened to me and what I did to fix the problem was reinstalling the program on Internet Explore. Link to comment Share on other sites More sharing options...
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