drsdesigns Posted November 2, 2013 Share Posted November 2, 2013 I have had two customers in as many days call to tell me they logged into their accounts on our site and as soon as they did so, all of our products became unavailable for purchase. Is this a common bug in this program or has anyone else experienced the same thing? Link to comment Share on other sites More sharing options...
vekia Posted November 2, 2013 Share Posted November 2, 2013 hello maybe check group settings for these customers , especially "show prices" option (catalog mode) Link to comment Share on other sites More sharing options...
drsdesigns Posted November 4, 2013 Author Share Posted November 4, 2013 Thank you so much. For some reason, the values for my customer discounts were reset to zero. I have reset them to the proper levels, so hopefully that will fix the problem. I appreciate your time. Samantha @ DRS Designs Link to comment Share on other sites More sharing options...
vekia Posted November 4, 2013 Share Posted November 4, 2013 so, does it work now ? (after changing values of discounts ? ) Link to comment Share on other sites More sharing options...
drsdesigns Posted November 4, 2013 Author Share Posted November 4, 2013 No, it doesn't. For one group, the products are available for purchase but the discount isn't working. For the other group I still get no products to purchase at all. Would you happen to have any other suggestions? Thanks. Link to comment Share on other sites More sharing options...
drsdesigns Posted November 4, 2013 Author Share Posted November 4, 2013 Update: I was mistaken - both groups were unaffected by the change. No products are listed in any category for either group. Link to comment Share on other sites More sharing options...
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