Guest Posted October 27, 2013 Share Posted October 27, 2013 Hey guys, I have a credit slip question, just a small one if you guys don't mind. A customer needs a partial refund (20%) on a product she just placed an order for, she paid with paypal. So I typed in 20% to refund her after clicking partial refund, and it said a Credit Slip was generated. I can't see that we sent any money back to her, and it just says a credit slip was generated for the 20%. Does that mean I gave her store credit? Did I give her money back with either Paypal or Stripe? A little confused... eggo Link to comment Share on other sites More sharing options...
NemoPS Posted October 28, 2013 Share Posted October 28, 2013 There should be an automatic callback to the paypal api to issue the refund. Is the order status now set to partial refund, and is it being displayed in the order summary (regardless of the slip)? Anyway, yes a credit slip can be used as a discount on the next order Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2013 Share Posted October 28, 2013 Hey Nemo, Thanks for the repsonse. I figured that a better place to post this would be the paypal forum because I realize now it's more of a module dysfunction than a Prestashop general function misunderstanding. I think the PayPal is making the changes in the BO but not sending through API, seems multiple people are having this problem, so hopefully someone gets back to me. For now I will just have to make manual refunds until this gets sorted but, at least I know I was doing it right. All the best, eggo Link to comment Share on other sites More sharing options...
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