kakalxlax Posted October 25, 2013 Share Posted October 25, 2013 (edited) Hi, i have this problem: 1-when i go the "last messages" tab (dialog globe icon) i see my clients messages and answer to them, but the answers are not recieved by my customers. 2- and many of the customer replies of customers that used the "Contact Us" form are not sent to my mail, but i only see them in the "last messages section" Thanks in advance (it's urgent due my site is already up and that is producing a pandemonium) Edited October 25, 2013 by kakalxlax (see edit history) Link to comment Share on other sites More sharing options...
kakalxlax Posted October 27, 2013 Author Share Posted October 27, 2013 any help? Link to comment Share on other sites More sharing options...
kakalxlax Posted October 27, 2013 Author Share Posted October 27, 2013 would appreciate help in his matter Link to comment Share on other sites More sharing options...
NemoPS Posted October 28, 2013 Share Posted October 28, 2013 Can you check if it's ALL or only SOME emails? Also, is there a chance they end up in the spam box? Have you tried sending the test email from the back office? Link to comment Share on other sites More sharing options...
kakalxlax Posted October 28, 2013 Author Share Posted October 28, 2013 (edited) hello, thanks for the answer, i have checked and they weren't recieved in the spam box. according to my salesman, she recalls to have read some of the back office notices in mails Edited October 28, 2013 by kakalxlax (see edit history) Link to comment Share on other sites More sharing options...
kakalxlax Posted October 28, 2013 Author Share Posted October 28, 2013 (edited) the odd thing is that when send a test mail from "advanced parametes" i recieve it, but i don't when i use the contact form and i recieve my clients "contact" questions in "client service", but if i answer from here, they dont recieve the answer what im looking for is to either or both, get my mail to recieve contact forms, and/or, "client service" to be able to recieve and answer messages thanks Edited October 28, 2013 by kakalxlax (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted October 28, 2013 Share Posted October 28, 2013 Really weird, is there a chance you can check the email logs of your server? Link to comment Share on other sites More sharing options...
kakalxlax Posted October 29, 2013 Author Share Posted October 29, 2013 thanks for the answer nemo, i somehow managed to make prestashop "client service" mails to be sent, but i still am not getting a copy of the "contact us" mails sent by customers to my e-mail account Link to comment Share on other sites More sharing options...
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