Order notification Emails

[devlabsus]

I just built my first PrestaShop site  ;-)

 

When a customer places an order on my site:

 

- They receive two email notifications: "Payment Processed" and "Order Confirmation". How can I disable the "Payment Processed" email. Seems redundant that they get two emails for every order.

 

- Where/How do I configure PrestaShop to send ME an email, whenever someone places an order on my site? I went to Advanced Parameters > Email and entered my email address in there. But this looks like it's just used for TESTING the mail send function. Is that correct? (I am using the PHP Mail function). Where exactly do I specify the email address that PrestaShop should send order notification emails to?

 

Thanks all.

 

[El Patron]

back office-->modules-->(search box type mailalerts)

 

if not installed, install it.

[HaCos]

back office-->modules-->(search box type mailalerts)

 

if not installed, install it.

 

This module doesnt solves the case of 2 email being sent when a new order is placed.

First email is informing the customer about order number & that the order is being processing . 

Second email is the order confirmation.

 

When a customer places an order on my site:

 

- They receive two email notifications: "Payment Processed" and "Order Confirmation". How can I disable the "Payment Processed" email. Seems redundant that they get two emails for every order.

 

To fix this : 

back office -> order -> statuses disable the option "Send email to customer" for "Preparation in progress" status.

Edited October 21, 2014 by HaCos (see edit history)

[DanielRomanMartinez]

Hello!

 

Go to Orders -> Order status uncheck send email to customer.

 

I bumped the post, because I had the same problem. Then I want to share my solution with the forum. 

Edited January 12, 2016 by DanielRomanMartinez (see edit history)

[jayq]

Had the same problem:

 

Seems like there is no way to turn this off, unless modifying the code.

Go to 'PaymentModule.php'  -> function 'validateOrder' -> find function calls to 'addWithEmail', replace function with 'add' should do it.

 

Cheers

[Ufasimba]

Hello Jayq,

 

Thanks for answer! Now all these email notifications to customer are functionning!

Great!!

 

I would like to change the sender email...as you can see below the sender is a yahoo email address.

It is the email address use to log in Back Office prestashop.

 

How can I do?

Thanks for your advice!

Best regards.

[markthedoc]

Hello Jayq,

 

Thanks for answer! Now all these email notifications to customer are functionning!

Captureemail notofocaton activated.JPG

Great!!

 

I would like to change the sender email...as you can see below the sender is a yahoo email address.

Capturemailenvoiokmaischngeexpd.JPG

It is the email address use to log in Back Office prestashop.

 

How can I do?

Thanks for your advice!

Best regards.

 

I know this is an old post - apologies for replying but did you work out how to fix this Ufasimba as I have the same problem.

 

Thanks

[abouzouzou]

email for me are sent whatever i do