leonidnk Posted October 21, 2013 Share Posted October 21, 2013 Hi, I did not change anything in my PrestaShop (1.5.5.0), but I got a problem: It is not possible to see order history in order's details. Order history is empty. I am able to change order status and the last status visible under "Orders", but I cannot see it among the order details. For two days ago everything was OK, it was possible to see all history records, but now I cannot see last status even I change it in old order. Please, see attachment.Order_no_history.pdf Link to comment Share on other sites More sharing options...
vekia Posted October 21, 2013 Share Posted October 21, 2013 you've got this issue only on this order page? or on other new orders too? Link to comment Share on other sites More sharing options...
leonidnk Posted October 21, 2013 Author Share Posted October 21, 2013 you've got this issue only on this order page? or on other new orders too? On new orders it is most annoying, because it has a practical significance. But I tested to change order status on old orders, and it is the same. Difference is the old orders have some records in their history, new orders have empty history. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 21, 2013 Share Posted October 21, 2013 In chrome, turn on the dev tools by hitting f12. Then click the details icon. A red mark should appear in the console's bottom right. Click on the 'console' tab, and paste here the error you get . Go through the process of going to order history or changing an order status. Link to comment Share on other sites More sharing options...
leonidnk Posted October 21, 2013 Author Share Posted October 21, 2013 Then click the details icon. Sorry, I cannot find the "details icon". Please, some hint. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 21, 2013 Share Posted October 21, 2013 Oops, I don't mean details. F12/Console then go through the pages/functions that have the issues Link to comment Share on other sites More sharing options...
leonidnk Posted October 21, 2013 Author Share Posted October 21, 2013 Oops, I don't mean details. F12/Console then go through the pages/functions that have the issues I am sorry. Sorry my dullness. But the Console tab is empty. And I do not understand how to "go through the pages/functions that have the issues". Link to comment Share on other sites More sharing options...
leonidnk Posted October 21, 2013 Author Share Posted October 21, 2013 I changed Advanced Parameters > Performance to Force compilation, No cache and Clear Smarty Cache and all work now. I changed it back, and all work anyway. I do not know how, but it works. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 21, 2013 Share Posted October 21, 2013 Probably it was the clear Smarty Cache. Clearing the smarty cache works wonders! I'm glad you solved your issue. I'll mark it such. Happy selling! Link to comment Share on other sites More sharing options...
leonidnk Posted November 4, 2013 Author Share Posted November 4, 2013 Probably it was the clear Smarty Cache. Clearing the smarty cache works wonders! I'm glad you solved your issue. I'll mark it such. Happy selling! Unfortunately, I have to repeat from time to time the procedure (Clear Smarty Cache) to record and see order history in order's details. I believe, it has to be some definitive solution for the problem. Thanks in advance. Link to comment Share on other sites More sharing options...
benjamin utterback Posted November 4, 2013 Share Posted November 4, 2013 Ho leonidnk, in your Advance Parameters/Performance do you Cache turned on or off? Link to comment Share on other sites More sharing options...
leonidnk Posted November 4, 2013 Author Share Posted November 4, 2013 Ho leonidnk, in your Advance Parameters/Performance do you Cache turned on or off? Hi Benjamin, Cache is turned On. Link to comment Share on other sites More sharing options...
benjamin utterback Posted November 4, 2013 Share Posted November 4, 2013 Okay, because previously you mentioned that your cache is was disabled. If the cache is enabled, and you have "Recompile Template if files have been changed" enabled. You shouldn't have to always clear your cache to see the updated orders. Are those the settings you have? Link to comment Share on other sites More sharing options...
leonidnk Posted November 4, 2013 Author Share Posted November 4, 2013 Okay, because previously you mentioned that your cache is was disabled. If the cache is enabled, and you have "Recompile Template if files have been changed" enabled. You shouldn't have to always clear your cache to see the updated orders. Are those the settings you have? Yes, Benjamin. I have it as you write. And previously cache was not disabled: "I changed Advanced Parameters > Performance to Force compilation, No cache and Clear Smarty Cache and all work now. I changed it back, and all work anyway." Link to comment Share on other sites More sharing options...
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