Extra grey box (which where out of stock goes) is blank with stock - how can I get rid?!

[gnattle]

Next to an item there are two boxes. The first has the reference in which is fine and there is another box to the right side of it which is blank. 

 

Upon playing around with things I have found when an item is out of stock, this is written in this box. Everything is virtual stock so there will never be anything out of stock. 

 

How can I get rid of this box as it looks silly just a blank empty box sat there!

 

[vekia]

hello

 

it's a non-default theme so it's hard to say what you have to change without an access to store or to product.tpl file

[gnattle]

Sorry for the delay. 

 

What do you need to see and I will show you it? 

 

Thank you

[vekia]

if it is possible - just share url to your store, i will inspect your website with developer tools

[gnattle]

Hi. Www.annacalvert.co.uk

 

Thank you

[vekia]

ok now i see how it works.

i this case you will need to modify product.tpl file.

can you please share it?

everything depends on code that you've got there

[gnattle]

Hi

 

The first in the tpl file from the theme and the second the default one. 

 

Thanks

product_txt.txt

product_txt_default.txt

[vekia]

you've got there code:
 

<li>
<p id="availability_statut"{if ($product->quantity <= 0 && !$product->available_later && $allow_oosp) OR ($product->quantity > 0 && !$product->available_now) OR !$product->available_for_order OR $PS_CATALOG_MODE} style="display: none;"{/if}>
				
<span id="availability_label">{l s='Availability:'}</span>
				
<span id="availability_value"{if $product->quantity <= 0} class="warning_inline"{/if}>
				
{if $product->quantity <= 0}{if $allow_oosp}{$product->available_later}{else}{l s='This product is no longer in stock'}{/if}{else}{$product->available_now}{/if}
				
</span>
			
</p>


</li>

change it to:

{if ($product->quantity <= 0 && !$product->available_later && $allow_oosp) OR ($product->quantity > 0 && !$product->available_now) OR !$product->available_for_order OR $PS_CATALOG_MODE}
<li>
<p id="availability_statut"{if ($product->quantity <= 0 && !$product->available_later && $allow_oosp) OR ($product->quantity > 0 && !$product->available_now) OR !$product->available_for_order OR $PS_CATALOG_MODE} style="display: none;"{/if}>
<span id="availability_label">{l s='Availability:'}</span>
<span id="availability_value"{if $product->quantity <= 0} class="warning_inline"{/if}>
{if $product->quantity <= 0}{if $allow_oosp}{$product->available_later}{else}{l s='This product is no longer in stock'}{/if}{else}{$product->available_now}{/if}
</span>
</p>
</li>			
{/if}

[gnattle]

Hi

 

I changed the code in both files and it has not made any difference? 

 

http://www.annacalvert.co.uk/index.php?id_product=42&controller=product

 

Cheers

[vekia]

hello

 

please try to clear shop cache and recompile the theme

[gnattle]

hello

 

please try to clear shop cache and recompile the theme

 

Is this under advanced parameters? 

 

Under the configuration checklist on the back office home page I have an alert for Combine, Compress and Cache?

 

Cheers

[vekia]

advanced paramters > performance

 

turn force compile ON

turn cache off

 

open your product page and refresh it.

 

then back to adv. paramters > performance

turn force compile oFF

turn cache on

[gnattle]

advanced paramters > performance

 

turn force compile ON

turn cache off

 

open your product page and refresh it.

 

then back to adv. paramters > performance

turn force compile oFF

turn cache on

Hi 

 

Cache was already off, so turned compile on. Opened product page, refreshed it and the box was still there. Turned compile off and cache on, refreshed product page and the box is still there? 

 

I have two warnings on the performance page. Does this have anything to do with it?

here are 2 warnings. Hide warning

• To use APC, you must install the APC PECL extension on your server. http://php.net/manual/en/apc.installation.php
• To use Xcache, you must install the Xcache extension on your server. http://xcache.lighttpd.net

[vekia]

<li {if ($product->quantity <= 0 && !$product->available_later && $allow_oosp) OR ($product->quantity > 0 && !$product->available_now) OR !$product->available_for_order OR $PS_CATALOG_MODE}style="display: none;"{/if}>
<p id="availability_statut"{if ($product->quantity <= 0 && !$product->available_later && $allow_oosp) OR ($product->quantity > 0 && !$product->available_now) OR !$product->available_for_order OR $PS_CATALOG_MODE} style="display: none;"{/if}>
<span id="availability_label">{l s='Availability:'}</span>
<span id="availability_value"{if $product->quantity <= 0} class="warning_inline"{/if}>
{if $product->quantity <= 0}{if $allow_oosp}{$product->available_later}{else}{l s='This product is no longer in stock'}{/if}{else}{$product->available_now}{/if}
</span>
</p>
</li>			

can you try also with code above?

[gnattle]

I have done that and it has made the product disappear! When you click on a product you get a blank page (see image) therefore had to change it back! 

 

 

 

 

[vekia]

is there any chance to get an access to your ftp? i will change code for you.

if not, please revert changes