Gamestech Posted October 17, 2013 Share Posted October 17, 2013 Hi all, Some help required please. At some point yesterday we started getting a 500 error on one shop on a multi-store instance of Prestashop 1.5.4.1 Other stores remain accessible as does the backend. We've restored to a point that our users believed that the site was working (same 500 error shown on load) and currently we're restoring to the point before that and I will have more news as to whether that resolves it. We did have developers working on the instance yesterday but their changes were restricted to some minor CSS fixes and those fixes have been manually backed out to no avail. I've turned on developer/debug mode and that doesn't show any errors in the errant store. We still get just a 500 error. We've checked and re-checked file permissions and these all seem fine. (755/644) Basically we've been through every forum post relating to 500 errors all to no avail. Can anyone think of anything we've not checked when attempting to debug a 500 error? All suggestions greatfully receieved. Link to comment Share on other sites More sharing options...
vekia Posted October 17, 2013 Share Posted October 17, 2013 have you got possibility to check php error log file? if so, please check it for potential errors Link to comment Share on other sites More sharing options...
Gamestech Posted October 17, 2013 Author Share Posted October 17, 2013 We've pulled both the error and access logs off the box and they show nothing out of the ordinary and nothing relating to the 500 specifically. Link to comment Share on other sites More sharing options...
Gamestech Posted October 17, 2013 Author Share Posted October 17, 2013 OK, the restore to the earlier image hasn't resolved it. We're now back to 4.11am on the 16th October 2013. It was definitely working after this time. The latest entries in the Apache access log are: [17/Oct/2013:15:55:22 +0100] "-" 400 0 "-" "-" [17/Oct/2013:15:55:28 +0100] "GET / HTTP/1.1" 500 688 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1671.3 Safari/537.36" We do now however have something a bit more symbolic in the error_log: [17-Oct-2013 15:46:42] PHP Warning: require_once(/home/presta/public_html/tools/smarty/Smarty.class.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/presta/public_html/config/smarty.config.inc.php on line 29 [17-Oct-2013 15:46:42] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required '/home/presta/public_html/tools/smarty/Smarty.class.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/presta/public_html/config/smarty.config.inc.php on line 29 [17-Oct-2013 15:46:45] PHP Warning: require_once(/home/presta/public_html/tools/smarty/Smarty.class.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/presta/public_html/config/smarty.config.inc.php on line 29 [17-Oct-2013 15:46:45] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required '/home/presta/public_html/tools/smarty/Smarty.class.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/presta/public_html/config/smarty.config.inc.php on line 29 [17-Oct-2013 15:47:38] PHP Warning: require_once(/home/presta/public_html/tools/smarty/Smarty.class.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/presta/public_html/config/smarty.config.inc.php on line 29 [17-Oct-2013 15:47:38] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required '/home/presta/public_html/tools/smarty/Smarty.class.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/presta/public_html/config/smarty.config.inc.php on line 29 Link to comment Share on other sites More sharing options...
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