prestadude Posted October 16, 2013 Share Posted October 16, 2013 (edited) I attempted to upgrade from from 1.5.5.0 to 1.5.6.0. The pre-Upgrade checklist items all have green checkmarks. After I click "Upgrade PrestaShop Now !" the "Activity Log" shows "Currently Processing" with the gear cog then that disapears and all that's shown is the message below. I waited for several minutes and nothing happens. I tried this a couple times with no change. What could be preventing a successful upgrade? Activity Log: Analyzing the situation ...Shop deactivated. Now downloading (this can takes some times )... Edited October 22, 2013 by prestadude (see edit history) Link to comment Share on other sites More sharing options...
vverloop Posted October 17, 2013 Share Posted October 17, 2013 Dp you have installed the newest version of 1-click-upgrade module? You can download it from Prestashop Addons and install it manually. Also give the folder public_html the following CHMOD 777 recursive files and folders. Then is works. Afterwards give all folders CHMOD 755 and 644 for all files. Link to comment Share on other sites More sharing options...
prestadude Posted October 17, 2013 Author Share Posted October 17, 2013 (edited) - Edited October 21, 2013 by prestadude (see edit history) Link to comment Share on other sites More sharing options...
vverloop Posted October 17, 2013 Share Posted October 17, 2013 (edited) Yes your public_html directory, if you use a Linux webserver.. The upgrade module have to write in all the folders and overwrite/add some files. Without the right permissions, it will fail. Edited October 17, 2013 by vverloop (see edit history) Link to comment Share on other sites More sharing options...
prestadude Posted October 17, 2013 Author Share Posted October 17, 2013 (edited) - Edited October 21, 2013 by prestadude (see edit history) Link to comment Share on other sites More sharing options...
vverloop Posted October 17, 2013 Share Posted October 17, 2013 Is it working now? Link to comment Share on other sites More sharing options...
prestadude Posted October 17, 2013 Author Share Posted October 17, 2013 (edited) - Edited October 21, 2013 by prestadude (see edit history) Link to comment Share on other sites More sharing options...
vverloop Posted October 17, 2013 Share Posted October 17, 2013 (edited) What is the error? Maybe you are backup also the pictures and the database. This is not needed if you have already a backup on your cPanel. Important, after the upgrade you have to clear your browser history. And do a CTRL+F5. Edited October 17, 2013 by vverloop (see edit history) Link to comment Share on other sites More sharing options...
prestadude Posted October 17, 2013 Author Share Posted October 17, 2013 (edited) - Edited October 21, 2013 by prestadude (see edit history) Link to comment Share on other sites More sharing options...
vverloop Posted October 17, 2013 Share Posted October 17, 2013 (edited) Error 403 is forbidden. If you have no files at your webspace, then it give that error. With all the files and folders chmod 777, the website should be working. So i don't know what is happend. Some things i should do, but maybe it's not working for you: Clear cache of the browser and hit CTRL+F5 (Browser cache issue); Maybe your htaccess file is not right anymore. Just delete it, or rename it (SEF issue); Clear Cache of Prestashop (Smarty Cache issue). Edited October 17, 2013 by vverloop (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 17, 2013 Share Posted October 17, 2013 Hi! When problems like this happen, you should contact your host to make sure that your permissions are correctly set and actually active on the server. Also, your host may have some access restriction a 403 error means that your server recognizes who you are but are denying access. Link to comment Share on other sites More sharing options...
prestadude Posted October 17, 2013 Author Share Posted October 17, 2013 (edited) - Edited October 21, 2013 by prestadude (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 17, 2013 Share Posted October 17, 2013 No problem, just making sure. If you are receiving a 403 after setting permissions to 777 then that narrows it down. It could be that your host does not allow permission changes to 777 on the root. Try 777 with all files and folders except public_html. If that does not work, then try with 755, as you know permission sets vary with each host. By the way, what hosting company/method are you using for your Ecommerce store? Did you start out with 1.5.5? Link to comment Share on other sites More sharing options...
vverloop Posted October 17, 2013 Share Posted October 17, 2013 I think he is a newbie on webservers. But not the software. Link to comment Share on other sites More sharing options...
prestadude Posted October 18, 2013 Author Share Posted October 18, 2013 (edited) - Edited October 21, 2013 by prestadude (see edit history) Link to comment Share on other sites More sharing options...
prestadude Posted October 21, 2013 Author Share Posted October 21, 2013 The error_log located in the store administrator folder revealed the failure was due to a php memory limit. I increased the limit and it worked. Line from error_log -- [21-Oct-2013 16:48:36 America] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 16245336 bytes) in /home/user/public_html/modules/autoupgrade/classes/Upgrader.php on line 106 Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 22, 2013 Share Posted October 22, 2013 How to Optimize php.ini Read that blog for more php.ini optimization tips regarding memory and other server config! I'm glad that you solved your problem with your host. Happy Selling1 1 Link to comment Share on other sites More sharing options...
mux Posted November 20, 2013 Share Posted November 20, 2013 Hi, This problem is still not solved on my side so please guide me more. Please see the screenshots. Thanks. FAIQ. Link to comment Share on other sites More sharing options...
benjamin utterback Posted November 20, 2013 Share Posted November 20, 2013 Hi, This problem is still not solved on my side so please guide me more. Please see the screenshots. Thanks. FAIQ. chrome_screenshot.png mozilla_screeshot.png Hi, please only comment on your thread. This could be a different issue. Do you have a thread that I could reference and respond? Thank you. Link to comment Share on other sites More sharing options...
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