[SOLVED] No welcome email being sent

[letrof]

Hi,

I've found out that my customers don't get "Welcome" e-mail with registration data.

All other types of mail works fine. Test mail works too. I have tried both smtp and php funciton. SPAM box is empty, PS 1.5.4.1

 

Regards

Maciek

Edited October 17, 2013 by letrof (see edit history)

[NemoPS]

Can you check if you have a template named 'password' in your mails/(language)/ folder?

[letrof]

Can you check if you have a template named 'password' in your mails/(language)/ folder?

 

I've got 2 files there password.txt and password.html

[NemoPS]

Do you know if you have any module that hooks at new customer's registration?

[letrof]

not really, is there a way to find out?

[NemoPS]

Try and check in modules -> positions

 

Click 'display non-positionable hooks',

 

then look at

 

'SUccessfult customer account creation'

 

And see if there is anything there (except the data mining module)

[letrof]

Thanks for the reply.

 

There is only data minig module there.

[letrof]

no other ideas? Please.

[NemoPS]

I am clueless at this point

[PrestaNinja]

Yes, it is really strange that all mails are working except this one. Could you post (or pm) the url of your store?

[letrof]

sure thing: www.frenchhome.pl, The store is in maintenance mode now, PM me your IP so I can add you to whitelist.

Edited October 17, 2013 by letrof (see edit history)

[PrestaNinja]

Pm sent.

 

Can you check if you have account.html and account.txt in "mails/language/"?

[letrof]

Pm sent.

 

Can you check if you have account.html and account.txt in "mails/language/"?

Both files are in mails/PL/

[PrestaNinja]

Keep a backup of pl version of account.html and account.txt. Then copy then english (/en/) version of account.html and account.txt to "/mails/pl" folder. Try again

 

Is it "PL" or "pl"? if it is PL, make a trial with lowercase "pl".

 

If it is still not working then we will have to go through debug.

[letrof]

Keep a backup of pl version of account.html and account.txt. Then copy then english (/en/) version of account.html and account.txt to "/mails/pl" folder. Try again

Did that, but still nothing.

 

It is /pl, sorry for mistake.

[PrestaNinja]

I see, can you go to "/controllers/front/AuthController.php" and look for:

protected function sendConfirmationMail(

Can you copy all lines starting from this one above?

[letrof]

protected function sendConfirmationMail(Customer $customer)
	{
		if (!Configuration::get('PS_CUSTOMER_CREATION_EMAIL'))
			return true;
			
			Mail::Send(
			$this->context->language->id,
			'account',
			Mail::l('Welcome!'),
			array(
			'{firstname}' => $customer->firstname,
			'{lastname}' => $customer->lastname,
			'{email}' => $customer->email,
			'{passwd}' => Tools::getValue('passwd')),
			'[email protected]',
			$customer->firstname.' '.$customer->lastname
			);

		return Mail::Send(
			$this->context->language->id,
			'account',
			Mail::l('Welcome!'),
			array(
				'{firstname}' => $customer->firstname,
				'{lastname}' => $customer->lastname,
				'{email}' => $customer->email,
				'{passwd}' => Tools::getValue('passwd')),
			$customer->email,
			$customer->firstname.' '.$customer->lastname
		);
	}
}

I've added some lines there to be aware if someone registers. But I think it didn't work before the change.

[PrestaNinja]

You should have warned us that you made some changes... It would have saved us some time...

 

Please delete this line:

return true;

And try again...

[letrof]

That was it!!!

Thank you for your time and sorry for not mentioning it before, my bad, i've forgot it.

Thanks again for support!

Edited October 17, 2013 by letrof (see edit history)

[PrestaNinja]

You are welcome !

[editorstefan]

I have similar problem, please take a look:

http://www.prestashop.com/forums/topic/282649-no-email-to-costumer-or-me/

 

Please help me!