[SOLVED]Submit button not working when making new account.

[Dolke]

Hi,

 

One of my customers reported that he cannot make new account on my website due to submit button not working on this page: http://dekom.co.rs/prijava-lozinkm-na-sajt?back=my-account

He enters email address but button is not reacting when he click on it. I tried my self from FireFox, IE and Chrome but it is not working indeed. 

The other form (when some one is purchasing a product) is working but not on this page.

 

Any suggestions how to fix the issue?

 

Thanks
Dean

Edited October 15, 2013 by Dolke (see edit history)

[vekia]

hello

 

you've got some issue with autocomplete now, it's a part of search module.

can you for test purposes disable CCC for js files?

[Dolke]

Hi Vekia,

 

I disabled it.

[Dolke]

Vekia I wouldn't bother you if this wasn't emergency. 

Any suggestions?

 

[vekia]

hello

 

it's really weird, problem is with autocomplete part of search block module 

i suppose that this causing error with not working register button.

can you temporary disable instant search option?

[Dolke]

Instant search is disabled. I'm using regular search mode.

[El Patron]

looks to me anyway like the type="button" should be type="submit"

http://screencast.com/t/jpI1dRlqS9aL

 

using ff and firebug, when I change to type="submit" it works.

 

hope that helps somewhat

[Dolke]

El Patron, 

Thanks for the input. What file contains that line?

[vekia]

El Patron has got right! defintiely, you can change it in authentication.tpl file

[El Patron]

_PS_THEME_DIR_.'authentication.tpl

	<form action="{$link->getPageLink('authentication', true)|escape:'html'}" method="post" id="create-account_form" class="std">
		<fieldset>
			<h3>{l s='Create an account'}</h3>
			<div class="form_content clearfix">
				<p class="title_block">{l s='Please enter your email address to create an account.'}</p>
				<div class="error" id="create_account_error" style="display:none"></div>
				<p class="text">
					<label for="email_create">{l s='Email address'}</label>
					<span><input type="text" id="email_create" name="email_create" value="{if isset($smarty.post.email_create)}{$smarty.post.email_create|stripslashes}{/if}" class="account_input" /></span>
				</p>
				<p class="submit">
					{if isset($back)}<input type="hidden" class="hidden" name="back" value="{$back|escape:'htmlall':'UTF-8'}" />{/if}
					<input type="submit" id="SubmitCreate" name="SubmitCreate" class="button_large" value="{l s='Create an account'}" />
					<input type="hidden" class="hidden" name="SubmitCreate" value="{l s='Create an account'}" />
				</p>
			</div>
		</fieldset>
	</form>

[Dolke]

It is fixed.

Great, thank you guys.

Is this issue related to me or it is universal?

[El Patron]

It is fixed.

Great, thank you guys.

 

Is this issue related to me or it is universal?

 

I would think it's related to that theme...I mark this as solved...happy selling

[Dolke]

Thank you. U 2 El

Thank you Milosz too 

[vekia]

but the weirdest thing is fact that before everything works well... even if there was type="button"

[Dolke]

It is isn't it... Well my specialty is to find all kind of weird behavior in PS  . 

It is possible that this become an issue after newest browser updates... I know both FF and Chrome had update just recently.

[El Patron]

It is isn't it... Well my specialty is to find all kind of weird behavior in PS  . 

 

It is possible that this become an issue after newest browser updates... I know both FF and Chrome had update just recently.

 

that's not it....it's not browser specific...

(unless the file was updated after theme install) this is a specific theme problem.

[Dolke]

But Its totally mysterious how this worked before?

[emosolo]

Disabling CCC for Java rectified the issue for me.  The alternative is restarting the Apache server.  After service httpd restart, everything works ok for a while... then auto search and clicking on create an account button fails randomly.  There are no errors in my apache logs.  Running theme THRg000 and presta 1.5.6.2

 

Change the buttom type to submit helps the create account buttom, however does rectify the auto search problem.

 

Any comments would be great...

 

Thanks in advance.

[Dolke]

Thanks for shearing but this method of restarting the Apache server works only on VPS and dedicated hosing and not for the people whos Prestashop websites are on the shared hosting.

Nevertheless thank you for your feedback.

Cheers

[emosolo]

Restarting Apache is definitely not the answer, but also alleviated the problem.  I mentioned this because it could be server related.  In the mean time... i have increased my server APC cache from 64mb to 128MB and also defined a ttl of 60.  So far so good.  Have re-enabled CCC, still no problem.

 

Keeping an eye out though...

[Dolke]

I didn't even know this bug or whatever it is...is still present in the 1.5.6.2

I'm using 1.5.4.1 

[tomasiroky]

Hi all, 

I've got the same problem with Registration button, but type=submit is there. I really can't find where the problem is. Can you help me anybody please? (http://kulinar.cz/eshop/autentifikace?back=my-account)   ...the button is  "registrovat"

 

thanks

Tomas