TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parse

ThunderPaul · October 14, 2013

Hello, I have a problem on PS 1.5.5.0 and the choice of the addresses on the trolley.

In step number 3, that the choice of the address, when I try to select one of the leaders of the form I get the following message displayed on the screen

TECHNICAL ERROR: unable to save adresses

Details:

Error thrown: [object Object]

Text status: ParserError

How can it be solved this bug?

Thank you in advance for your suggestions

vekia · October 14, 2013

when this error appear, check your browser console - and then if it is possible - please paste it here. To display your browser console log, in chrome, just press shift+ctrl+j

ThunderPaul · October 14, 2013

This is my log report:

Uncaught ReferenceError: file_not_found is not defined analytics.js:1
Port error: Could not establish connection. Receiving end does not exist. miscellaneous_bindings:235
Port error: Could not establish connection. Receiving end does not exist. miscellaneous_bindings:235
Port error: Could not establish connection. Receiving end does not exist. miscellaneous_bindings:235
Port error: Could not establish connection. Receiving end does not exist. miscellaneous_bindings:235
Invalid App Id: Must be a number or numeric string representing the application id. all.js:56
FB.getLoginStatus() called before calling FB.init(). all.js:56 

vekia · October 14, 2013

this is all what you've got from these logs? any ajax request etc?

ThunderPaul · October 14, 2013

Thats all, the cart ajax has been disabled because it was clobbered

Liebre · November 13, 2013

I'm getting this same error when I try to chose a different address from the list in the 3 step of the shop.

An Alert js window with this information:

TECHNICAL ERROR: unable to save adresses

Details:

Error thrown: [object Object]

Text status: parsererror

In the console browser only appears a warning like this:

Use of attributes' specified attribute is deprecated. It always returns true.

I tried to upload an screenshot of error in the page, but the this forum said "You aren't permitted to upload this kind of file"

Apparently it is a problem in the function updateAddresses() is on file order-address.js

Take a look

Edited November 13, 2013 by Liebre (see edit history)

Bejo · November 14, 2013

i have some problem also buat when i was edit shipping carier

http://www.prestashop.com/forums/topic/217531-help-details-error-thrown-object-object-text-status-parsererror/?p=1456177

tokao · March 18, 2014

Hello,

I have the same problem when a client has more than one address and switches from the default to another one:

TECHNICAL ERROR: unable to save adresses 


Details:
Error thrown: [object Object]
Text status: parsererror

How to get rid of this error? Apparently it does not affect the outcome.

I am on 1.5.6.2

Thanks

yvonig · March 18, 2014

hello,

i've got the same problem, but it is only when the country is différent from default country....

TECHNICAL ERROR: unable to save adresses

Details:

Error thrown: [object Object]

Text status: parsererror

In chrome console, i ve got this :

Uncaught ReferenceError: jQuery is not defined

jquery.fancybox.js:1156
event.returnValue is deprecated. Please use the standard event.preventDefault() instead. 3fb2472dc78a11029bb21ad0414f797b.js:2 

But I suppose it is a différent problem !!!

I m on the PrestaShop™ 1.5.4.1

Please help

jprr773 · April 4, 2014

I got the same error,when using guest checkout and changing addresses/countries.
The problem was happening because of a payments gateway module installed for testing but not used in production.
I removed the payments gateway module and no error now.

I'm running version PS 1.6

GreenCapz · July 12, 2014

I don't know, maby it will helps to somebody:

I got the same error and also i got php debug error - i turned off minimum order amount option and it works ... it is only temporary decision, php debug shows me this error:

Warning: sprintf(): Too few arguments in /var/www/www.obpo.ru/controllers/front/OrderOpcController.php on line 548

jeff41268 · August 14, 2014

Any updates on this? I am having this issue with 1.6.0.9. Here is the error I get in Internet Explorer. I don't get it in Chrome.

TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror

Jeff

www.stickertalk.com

NemoPS · August 14, 2014

before saving, can you bring up the dev console in chrome, navigate to the network tab, then save the address and see what is the response for that ajax call? A screen would be great

jeff41268 · August 18, 2014

Everything returned "OK 200" with Chrome. I have tried with several computers and different browsers. I only see this with my Windows 8.1 machine with IE 11.0.

I can't figure out how to attach a screenshot.

Jeff

www.stickertalk.com

NemoPS · August 18, 2014

Yes, it means it returned content, but can you inspect the response itself to see what you got?

DALLE-AVE · September 4, 2014

Hello,

Excuse me for my English, I will use a translator of language.

I found a solution to correct the problem of :

"TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror"

That comes from the file order-adress.js in your topic.

In fact scans in this file for the word “json” and to replace by “data” except for “dataType: json”
that you replace by “dataType: html”

This should correct the error which occurs when you click on the box to choose a bill-to-address of the 3rd stage of order.

Good courage !

locking · October 20, 2014

Hello,

Excuse me for my English, I will use a translator of language.

I found a solution to correct the problem of :

"TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror"

That comes from the file order-adress.js in your topic.

In fact scans in this file for the word “json” and to replace by “data” except for “dataType: json”

that you replace by “dataType: html”

This should correct the error which occurs when you click on the box to choose a bill-to-address of the 3rd stage of order.

Good courage !

Thank you very much. Work like a charm

Harry101 · January 29, 2015

Hi,

I am also facing this problem -> TECHNICAL ERROR: unable to save addresses Details: Error thrown: [object Object] Text status: parsererror.

Note : addresses Details is saved in database but still the error is same in front end .

i have tried above solution but can't solved .

Hope any one help us.

thanks in advance.

NemoPS · January 30, 2015

@akkisingh try enabling error reporting, then post a link to your site if possible, or open the network tab and inspect the ajax response when you save, the post a screenshot of it

Harry101 · January 30, 2015

Hi Nemo1,

here is my website link->ezzybazaar.com

screenshot are here.

NemoPS · January 31, 2015

I can't register as I have no idea of what phone+zip to use for india, and it' required. SInce you use that kind of validation, it might be related to it

Nash64 · February 16, 2015

Hi, i have the same problem.

I updated the shop with version 1.5 to 1.6.0.9

While quick registration gets this message:

TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror

My console looks like this:

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.

Please help.

nbtproducts · February 16, 2015

Hi,

I cannot access categories setup in the backoffice, I get this error and blank page;

Strict Standards: Declaration of Dispatcher::loadRoutes() should be compatible with DispatcherCore::loadRoutes($id_shop = NULL) in /var/zpanel/hostdata/chicnluxury/public_html/chic-n-luxury_com/override/classes/Dispatcher.php on line 0

Parse error: syntax error, unexpected 'public' (T_PUBLIC) in /var/zpanel/hostdata/chicnluxury/public_html/chic-n-luxury_com/override/controllers/admin/AdminCategoriesController.php on line 4

Could you help me please?

Thanks in advance

NemoPS · February 18, 2015

That override is broken, just disable the module that installed it (the one that gets rid of ids? )

nbtproducts · February 18, 2015

Hi,

Thanks it's fixed. I got an error in AdminCategoriesController.php

kayol10 · June 16, 2015

I have the same problem when using the quick checkout or the instant order - no matter what details I enter and no matter what is the site language (I have tried default language and additional languages) - might not be related to the language after all

Buyer details (name, address, etc) are saved in the back end (I am able to review those details in the back-end Customer ) and the site notifies the user that the details have saved, however, the same TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror notification is displayed

There was a post indicating that the json should be changed to data in order-address.js - that didnt work for me

There was another post suggesting to disable a payment gateway module that was not running in production - I had no such module installed or I was not able to locate it.

Any other ideas?

It is obvious that this issue is being reported by a whole lot of people coming from different countries so to me looks like a real bug

Hi, i have the same problem.

I updated the shop with version 1.5 to 1.6.0.9

While quick registration gets this message:

TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror

My console looks like this:

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.

Please help.

pixelofficer · November 13, 2015

I've had the same error.

~~Problem was the with BASE URI filled in SEO and URL settings.~~

~~As long as I've filled the correct value according to my webhositing, everything works like the charm again Try this please.~~

Problem was with define('_PS_MODE_DEV_', true);

when set on false - everything works....

Edited November 13, 2015 by pixelofficer (see edit history)

Good Boy · November 29, 2015

I spent a whole day to find the solution. Finally its a success for me:-

1) Go to Preferences > SEO & URLs

2) Scroll down and deselect the friendly URL. (Its messing up)

3) Hit SAVE.

Phewwwwwwwwwwwwwww

hakeryk2 · June 20, 2016

@Good Boy it is not real solution because it is disabling important SEO feature of Prestashop. We should look for some solution in files. I think that this issue is really urgent to find a solution. There was a thread with some fixes and they were related to some SEO & URL issues -> https://www.prestashop.com/forums/topic/27173-solved-technical-error-unable-to-save-adresses/page-2 but in 1.6.1.4 this file looks different. Same thing is with order-address.js and commenting out this part - maybe some js specialist can help is this is correct way?

error: function(XMLHttpRequest, textStatus, errorThrown) {alert("TECHNICAL ERROR: unable to save adresses \n\nDetails:\nError thrown: " + XMLHttpRequest + "\n" + 'Text status: ' + textStatus);}

I am having this error sometimes - not all the time and my console is saying same thing as @kayol10

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, checkhttp://xhr.spec.whatwg.org/.

I deleted the cache, I tried to not use smarty cache for js, I tried to test it on different browser and sometimes it was working, sometimes not. The most wierd thing is that this error is showing almost always only on my chrome browser or any other pc of our employees - the person who are working on the website all the time. Then this error is appearing the most. When test in incognito then it is not showing as much. God I hate this ...

Edited June 20, 2016 by hakeryk2 (see edit history)

AdrianaM · July 25, 2016

I have the same problem, and the error appear only for some clients. My console log:

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

2http://nikbutik.pl/js/jquery/jquery-1.11.0.min.js Failed to load resource: the server responded with a status of 500 (Internal Server Error)send @ jquery-1.11.0.min.js:4

I have prestashop version 1.6.0.14.

Try to fix it all day - please help!

NemoPS · July 26, 2016

AdrianaM, could you turn on dev mode and see if that 500 error mentions something more? You should be able to read its response

pavel.vlodarczyk · July 28, 2016

Any ideas what is wrong ?
I have the same problem. it appears sometimes after save guest form.
My version is 1.6.1.4

colorlife · October 20, 2016

Hello i have same error..any idea how to do to resolve?

On control i have this report error:

"Error: Could not establish connection. Receiving end does not exist."

Thanks

Edited October 20, 2016 by colorlife (see edit history)

Attrexx · January 13, 2017

Same problem here (www.larysa.ro):

- same error appears in a popup on quick order when saving client info (TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror)

- turned on dvmode, got some error from shipping module but I dont think it's related (Notice: Undefined offset: 1 in /home/larysa/public_html/modules/fancourier/fancourier.php on line 1037)

- console throws:

Uncaught ReferenceError: $ is not defined

at comanda-rapida:62

(anonymous) @ comanda-rapida:62

and

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

send @ v_148_a07b43b….js:4

ajax @ v_148_a07b43b….js:4

(anonymous) @ v_148_a07b43b….js:745

dispatch @ v_148_a07b43b….js:3

r.handle @ v_148_a07b43b….js:3

SOLUTION PLS ?!?!

Attrexx · January 13, 2017

I also get this on blank page after placing order but doesn't look related.

Notice: Undefined variable: order in /home/larysa/public_html/controllers/front/OrderConfirmationController.php on line 101

Fatal error: Call to a member function getOrdersTotalPaid() on a non-object in /home/larysa/public_html/controllers/front/OrderConfirmationController.php on line 101

ej.farsta · March 18, 2017

Same problem here...

NemoPS · March 19, 2017

I also get this on blank page after placing order but doesn't look related.

Notice: Undefined variable: order in /home/larysa/public_html/controllers/front/OrderConfirmationController.php on line 101

Fatal error: Call to a member function getOrdersTotalPaid() on a non-object in /home/larysa/public_html/controllers/front/OrderConfirmationController.php on line 101

Did you edit the function for that controller?

Same problem here...

Can you inspect the network tab, and see what the response is?

ej.farsta · March 19, 2017

Can you inspect the network tab, and see what the response is?

I did place a print screen with that response but here it is :

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

send @ v_15_81cb1c1f0ac4ad026f0e2972ed546d24.js:4

with a link: http://www.chempro.pl/themes/default-bootstrap/cache/v_15_81cb1c1f0ac4ad026f0e2972ed546d24.js

ej.farsta · March 19, 2017

The fun part is that when I change from "1 page checkout" to "5 steps checkout" it's magic then.

1st step looks normal but when I click " proceed with order" (or something simillar) what should redirect me to step 2 it redirects me to ..... my own Back office....

Well I definatelly need help with this one because it's crazy and my customers can't place any orders ...

NemoPS · March 19, 2017

Actually that's not the error, but a generic issue chrome has with sync requests.
I mean network, xhr, see the entry that reads "rand" something, should be the last, then tab to response

ej.farsta · March 19, 2017

Oh sorry I misundertood you before.

Network -> xhr

When I hit response its only have someting written on the last entry and it is: (basically page to login to prestashop as far as I see...)

<!DOCTYPE html>

<head>

<title>

CHEMPRO > Panel administracyjny (PrestaShop™)

</title>

var img_dir = '/img/';

var more_errors = 'Jest kilka błędów.';

var one_error = 'Jest jeden błąd.';

</script>

</head>

</h1>

</div>

<h4 id="shop_name">CHEMPRO</h4>

<label class="control-label" for="email">Adres e-mail</label>

</div>

Hasło

</label>

</div>

Zaloguj się

</span>

</button>

</div>

Pozostań zalogowany

</label>

</div>

Zapomniałem hasła

</a>

</div>

</form>

</div>

<h4>Nie pamiętasz hasła?</h4>

<p>Wprowadź proszę adres e-mail, który został podany podczas procesu rejestracji aby otrzymać kod dostępu na pocztę e-mail</p>

</div>

E-mail

</label>

</div>

Powrót do logowania

</button>

Wyślij

</button>

</div>

</form>

</div>

</a>

</p>

</a>

</a>

</a>

</a>

</p>

</div>

</body>

</html>

ej.farsta · March 19, 2017

I also have something like that when i poin my cursour there :

ej.farsta · March 20, 2017

Okay so I found the solution ..

All I needed to do was to change name of my "admin" folder in ftp.
It was named "logowanie" and somehowe it was a cause. Whene I change it to a different name "admin*******" it is good now.

It's strange though because in other shop I used to use "logowanie" as a name of an admin folder and there was no problem with it ....

Well anyway case closed.

roymaster · April 17, 2017

I had this problem too.

Tried to solved it for several hours.

Finally I got it. I had "orders" seo name of two pages, "order page" and "order OPC"

I HAVE NO IDEA why there is no UNIQUE key on SEO NAME? We would never have that problem again :-/

Thx

NemoPS · April 19, 2017

@roymaster it's actually pretty odd, the opc one should be quick-order by default

mogli · April 20, 2017

Hello Members,

I am new here and we also experiencing the same issue with our product page.

Actually when we visit page normally just by copy & pasting the product url in browser, it works well.

But while checking its cache ( to check what information is going to display to web crawlers by using cache:http://www.moglix.com/allen-cooper-ac-1156-steel-toe-low-ankle-safety-shoes-size-10/mp/msnjhs208xs0), it shows

TECHNICAL ERROR: unable to save account

Details:

Error thrown: [object Object]

Text status: error

Attaching the screenshot.

Wanted to know what is the actual issue and how to resolve it?

And also, does it impact our organic rank?

NemoPS · April 26, 2017

If it's cached, it might be a previous issue which has been fixed, I would say wait for the cache to be updated

koule · June 6, 2017

Hello,

I've got the same problem, i tried it on firefox, on safari, this message appear when I want to change adresses or to have different adresses for shipping etc,...

TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror

Whan I select to deactivate surcharges (sorry i don't know what is it in english, maybe overrides or overloads ?) then it works, but I'm afraid that if they are always deactivated, it could cause more problems with other features on the site.

NemoPS · June 7, 2017

You should enable debug mode, open the console with f12 in chrome and inspect the xhr call right after you click to change the address
It should tell you more about the error

koule · June 7, 2017

You should enable debug mode, open the console with f12 in chrome and inspect the xhr call right after you click to change the address

It should tell you more about the error

thank you for your answer, i opened in chrome with f12 but i don't know what to do after that, what's the xhr ?

thank you

koule · June 8, 2017

Hello,

Excuse me for my English, I will use a translator of language.

I found a solution to correct the problem of :

"TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parsererror"

That comes from the file order-adress.js in your topic.

In fact scans in this file for the word “json” and to replace by “data” except for “dataType: json”

that you replace by “dataType: html”

This should correct the error which occurs when you click on the box to choose a bill-to-address of the 3rd stage of order.

Good courage !

Merci, thank you, grazie, gracias, etc,

it works (for now )

jfbalcazar · July 27, 2017

had the same problem and I changed it by changing the php version in the cpanel ... I was working with the 7.0 and I turned it to the 5.4 that is stable.

yo tuve el mismo problema y lo solucione cambiando la version de php en el cpanel... estaba trabajando con la 7 y me devoli a la 5.4 que es estable.

northon · May 29, 2018

I'm struggling with this whole day, nothing mentioned helped. Finally solved it! Simply call updateAddressSelection() one more time after choosing a carrier like this:

$(document).ready(function(){
            // error cannot save addresses
            $(".delivery_option_price>label").click(function(){
                updateAddressSelection();
            });
            $(".delivery_option_logo").click(function(){
                updateAddressSelection();
            });
});

I added this into order-opc.tpl, don't forgot to put this inside {literal}{/literal}. And then delete error msg at updateAddressSelection() function inside js/order-opc.js

Edited May 29, 2018 by northon (see edit history)

TECHNICAL ERROR: unable to save adresses Details: Error thrown: [object Object] Text status: parse

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