Paypal hangs after payment?

[jamieianosborne]

After going through the checkout process, getting to the paypal url and then sending payment, it hangs at a blank screen.

 

Isn't it supposed to return back to a page on my site confirming the order?

 

I can't see any settings that I might need to change...

 

Can anyone help?

 

I'm using 1.5.4.1, paypal 3.6.1 in the UK

 

Thanks!

[El Patron]

There is probably and error behind that blank page.

 

try this to obtain the error, make sure to search using your fav search engine (don't use forum search)

 

http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-500-error-or-blank-page/

[jamieianosborne]

The error I receive is:

 

Fatal error: Out of memory (allocated 35651584) (tried to allocate 24 bytes) in/websites/123reg/LinuxPackage21/ar/ma/da/armadabathrooms.co.uk/public_html/drunkenskunk/tools/tcpdf/unicode_data.php on line 750

 

Any ideas?

Edited October 11, 2013 by jamieianosborne (see edit history)

[El Patron]

Your php config only has 34 mb to run, which is not enough to run your installation.

 

Contact your hosting provider to have them increase your memory, x2 better yet 128mb.

 

here is a free module you can use to see your php config including memory

 

http://www.prestashop.com/forums/topic/278164-free-module-etiendasco-display-phpinfo-phpini-13-14-15/

[jamieianosborne]

Thanks for your help El Patron, really appreciate it.

 

I've downloaded and installed your module, although looking at the info, does this mean my php memory limit is already 128mb?

 

 

How did you come to 34mb?

 

Hmmm. My site is at http://armadabathrooms.co.uk/drunkenskunk if that helps...

Edited October 12, 2013 by jamieianosborne (see edit history)

[jamieianosborne]

Did another test, same thing. As I clicked confirm on paypal and expected to be redirected back to my site it gave me this:

Fatal error: Out of memory (allocated 35389440) (tried to allocate 491520 bytes) in /websites/123reg/LinuxPackage21/ar/ma/da/armadabathrooms.co.uk/public_html/drunkenskunk/tools/tcpdf/tcpdf.php on line 29257

Do I need more than 128mb? Could this error mean something else?

[El Patron]

The error I receive is:

 

Fatal error: Out of memory (allocated 35651584) (tried to allocate 24 bytes) in/websites/123reg/LinuxPackage21/ar/ma/da/armadabathrooms.co.uk/public_html/drunkenskunk/tools/tcpdf/unicode_data.php on line 750

 

Any ideas?

 

I get 34mb from this message, i.e. allocated value...ps needed another 24 bytes above 34mb and terminated.

 

There must be a ini_set (increase memory) when running from the admin...that is my guess and I am sticking to it...

@ini_set('memory_limit', '128M')

 

try this

 

open file config/config.inc.php

 

Add this line 37

/* Improve PHP configuration to prevent issues */
ini_set('upload_max_filesize', '100M');
ini_set('default_charset', 'utf-8');
ini_set('magic_quotes_runtime', 0);
ini_set('memory_limit', '128M');  ////add this

[jamieianosborne]

Ah jeez, I'm afraid this doesn't work either. Although now I can't even get through to the paypal page!

 

Now when I click "pay with your card or your paypal account" it begins to load (i see the the loading curser, and it says 'waiting for armadabathrooms.co.uk/waiting for paypal.com') but then it just stops, nothing happens. No error page either?

 

Does this give any clues? I fear I'm a bit out of my depth with this. So frustrating.

[El Patron]

uhm...well remove the memory increase.

 

recreate the 34mb problem

 

contact your hosting provider...to increase you php memory...

 

it's very possible that even if we see an increase in the phpinfo, that does not mean the hosting company is not allowing it.

[jamieianosborne]

Hmm, now I can't recreate the error. It seems it only goes through to the paypal page when it wants. Wierd?

 

Ill have a chat with my hosting provider.