[SOLVED] Icon Issue on backoffice PS 1.5.6

[fich]

hello..

 

I'm new on PS. I've installed PS 1.5.6 on my client hosting without error.
But I got something wrong on backoffice page, some icons are missing.

for example, menu Administration > Preferences, look at Upload quota and Help tabs
their icons are missing.
BUT, I've no problem when installed on localhost and my own personal hosting
for information (maybe can help), both client and my hosting are using PHP 5.3.7 and localhost using PHP 5.3.5
is there anything I missing?
thanks for your help
 

======== UPDATED =========

 

when I debug on options.tpl using 

{print_r($categoryData)}

it result

Array ( [title] => Upload quota [icon] => tab-preferences [fields] => Array ( [PS_ATTACHMENT_MAXIMUM_SIZE] => Array ( [title] => Maximum size for attachment [desc] => Set the maximum size allowed for attachment files (in MegaBytes). Maximum: 2M [validation] => isInt [cast] => intval [type] => text [suffix] => megabytes [default] => 2 [value] => 8 [is_disabled] => [is_invisible] => [required] => [multishop_default] => ) [PS_LIMIT_UPLOAD_FILE_VALUE] => Array ( [title] => File value upload limit [desc] => Define the limit upload for a downloadable product. This value has to be less than or equal to the maximum file upload allotted by your server.(2 MB). [validation] => isInt [cast] => intval [type] => text [suffix] => megabytes [default] => 1 [value] => 2 [is_disabled] => [is_invisible] => [required] => [multishop_default] => ) [PS_LIMIT_UPLOAD_IMAGE_VALUE] => Array ( [title] => Image value upload limit [desc] => Define the limit upload for an image. This value has to be less than or equal to the maximum file upload allotted by your server.(2 MB). [validation] => isInt [cast] => intval [type] => text [suffix] => megabytes [default] => 1 [value] => 2 [is_disabled] => [is_invisible] => [required] => [multishop_default] => ) ) [image] => ../img/t/.gif [hide_multishop_checkbox] => 1 ) 1

see. $categoryData['image'] = ../img/t/.gif

Edited October 21, 2013 by fich (see edit history)

[vekia]

hello

 

make sure that this image exist: /img/t/AdminAdminPreferences.gif in your prestashop filesystem

(remember about Case Sensitive - adminadminpreferences.gif isn't equal to AdminAdminPreferences.gif)

[fich]

yes, I've cheked images folder. there are exists
it's look like view .tpl cannot get icon variable from controller
please see inspect element picture below

thanks for your reply

 

 

======== UPDATED =========

 

when I debug on options.tpl using 

{print_r($categoryData)}

it result

Array ( [title] => Upload quota [icon] => tab-preferences [fields] => Array ( [PS_ATTACHMENT_MAXIMUM_SIZE] => Array ( [title] => Maximum size for attachment [desc] => Set the maximum size allowed for attachment files (in MegaBytes). Maximum: 2M [validation] => isInt [cast] => intval [type] => text [suffix] => megabytes [default] => 2 [value] => 8 [is_disabled] => [is_invisible] => [required] => [multishop_default] => ) [PS_LIMIT_UPLOAD_FILE_VALUE] => Array ( [title] => File value upload limit [desc] => Define the limit upload for a downloadable product. This value has to be less than or equal to the maximum file upload allotted by your server.(2 MB). [validation] => isInt [cast] => intval [type] => text [suffix] => megabytes [default] => 1 [value] => 2 [is_disabled] => [is_invisible] => [required] => [multishop_default] => ) [PS_LIMIT_UPLOAD_IMAGE_VALUE] => Array ( [title] => Image value upload limit [desc] => Define the limit upload for an image. This value has to be less than or equal to the maximum file upload allotted by your server.(2 MB). [validation] => isInt [cast] => intval [type] => text [suffix] => megabytes [default] => 1 [value] => 2 [is_disabled] => [is_invisible] => [required] => [multishop_default] => ) ) [image] => ../img/t/.gif [hide_multishop_checkbox] => 1 ) 1

see. $categoryData['image'] = ../img/t/.gif

I think it caused by php server configuration, but what?

Edited October 9, 2013 by fich (see edit history)

[fich]

go to administration > menus

 

• Bad SQL query
  MySQL server has gone away

 

some other pages show that error too, like Catalog -> Products

 

=== UPDATED ====

 

I compare tables on localhost and online hosting
ps on localhost : 244 tables
ps on hosting : 236 tables

so, the problem caused by missing table

but, how could it be?

Edited October 9, 2013 by fich (see edit history)

[benjamin utterback]

It could simply be because when your transferred your files over to the live host, some of the tables were corrupted or lost during the transfer process...

 

Just to be safe and sure, I would reinstall PrestaShop from scratch and reupload your files and folders via FTP. 

[fich]

Hi ben,

I did fresh install by uploading original zip to hosting.extract and install.

Yesterday last time I installed PS using softaculous from cpanel.still give same error, but when I check on phpnyadmin number of tables 244 already.

I know it's hosting factor, but what? I have know idea

 

Is there any logs during installation? I can't find it

 

Thx

[benjamin utterback]

The best advice I can give you is to ask you to contact your hosting company and explain the problem. They should be able to give you a better idea of what is going on. Is that possible for you?

[fich]

okay. I told my client to ask his hosting provider.
hosting has been moved to another server. and I can perfectly install prestashop now
solved. thanks all.