dformica Posted October 7, 2013 Share Posted October 7, 2013 (edited) My Back Office is extremely slow and 60% of the time, I get "The connection was reset" error page by the browser (Firefox). This is very weird as my Front Office is rather fast. I enabled _PS_MODE_DEV_ and I get the below errors, please can somebody help?? Warning: include_once(_PS_TOOL_DIR_profiling/Controller.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 58 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Controller.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 58 Warning: include_once(_PS_TOOL_DIR_profiling/ObjectModel.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 59 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/ObjectModel.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 59 Warning: include_once(_PS_TOOL_DIR_profiling/Hook.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 60 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Hook.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 60 Warning: include_once(_PS_TOOL_DIR_profiling/Db.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 61 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Db.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 61 Warning: include_once(_PS_TOOL_DIR_profiling/Tools.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 62 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Tools.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 62 Warning: require_once(_PS_TOOL_DIR_smarty/Smarty.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/smarty.config.inc.php on line 29 Fatal error: require_once() [function.require]: Failed opening required '_PS_TOOL_DIR_smarty/Smarty.class.php' (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/smarty.config.inc.php on line 29 -- Advanced Parameters Configuration Information View Configuration information This information must be provided when you report an issue on our bug tracker or forum. Information about your configuration. Server information Server information: Linux #1 SMP Tue Jul 2 20:22:31 MST 2013 x86_64 Server software version: Apache PHP version: 5.3.24 Memory limit: 128M Max execution time: 120 Database information MySQL version: 5.0.96-log MySQL engine: InnoDB Tables prefix: ps_ Store information PrestaShop version: 1.5.5.0 Shop URL: https://www.mywebsite.com/ Current theme in use: default Mail configuration Mail method: You are using the PHP mail function. Your information Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Check your configuration Required parameters: OK Optional parameters: OK Edited October 7, 2013 by dformica (see edit history) Link to comment Share on other sites More sharing options...
caris789 Posted October 7, 2013 Share Posted October 7, 2013 I have a similar problem I am still running on version PrestaShop™ 1.5.4.1 and today I noticed there is a new update. " 1.5.6.0 stable "I skipped the last one, now my back office is super slow and I am wondering if it because I am a couple updates back. I am a prestashop newbie and I am nervous that everything I have done will fall apart if I do an update especially since I am not using the default template. any suggestions will be highly appreciated. thanks Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 7, 2013 Share Posted October 7, 2013 I have a similar problem I am still running on version PrestaShop™ 1.5.4.1 and today I noticed there is a new update. " 1.5.6.0 stable "I skipped the last one, now my back office is super slow and I am wondering if it because I am a couple updates back. I am a prestashop newbie and I am nervous that everything I have done will fall apart if I do an update especially since I am not using the default template. any suggestions will be highly appreciated. thanks The back office being slow has much more to do with your hosting usually. My Back Office is extremely slow and 60% of the time, I get "The connection was reset" error page by the browser (Firefox). This is very weird as my Front Office is rather fast. I enabled _PS_MODE_DEV_ and I get the below errors, please can somebody help?? Warning: include_once(_PS_TOOL_DIR_profiling/Controller.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 58 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Controller.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 58 Warning: include_once(_PS_TOOL_DIR_profiling/ObjectModel.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 59 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/ObjectModel.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 59 Warning: include_once(_PS_TOOL_DIR_profiling/Hook.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 60 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Hook.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 60 Warning: include_once(_PS_TOOL_DIR_profiling/Db.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 61 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Db.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 61 Warning: include_once(_PS_TOOL_DIR_profiling/Tools.php) [function.include-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 62 Warning: include_once() [function.include]: Failed opening '_PS_TOOL_DIR_profiling/Tools.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/config.inc.php on line 62 Warning: require_once(_PS_TOOL_DIR_smarty/Smarty.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/33/3252733/html/OneMotoShop/config/smarty.config.inc.php on line 29 Fatal error: require_once() [function.require]: Failed opening required '_PS_TOOL_DIR_smarty/Smarty.class.php' (include_path='.:/usr/local/php5_3/lib/php') in /home/content/33/3252733/html/OneMotoShop/config/smarty.config.inc.php on line 29 -- Advanced Parameters Configuration Information View Configuration information This information must be provided when you report an issue on our bug tracker or forum. Information about your configuration. Server information Server information: Linux #1 SMP Tue Jul 2 20:22:31 MST 2013 x86_64 Server software version: Apache PHP version: 5.3.24 Memory limit: 128M Max execution time: 120 Database information MySQL version: 5.0.96-log MySQL engine: InnoDB Tables prefix: ps_ Store information PrestaShop version: 1.5.5.0 Shop URL: https://www.mywebsite.com/ Current theme in use: default Mail configuration Mail method: You are using the PHP mail function. Your information Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Check your configuration Required parameters: OK Optional parameters: OK it looks like you havent got defines.inc.php file can you check the config/defines.inc.php file and its content? Link to comment Share on other sites More sharing options...
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