judy_t_judy Posted October 2, 2013 Share Posted October 2, 2013 Hi Please can somebody help me. My modules page has suddenly stopped showing up .It comes up as a blank page and I dont know why. Also my hosting company tried to update my shop to version 1.5.5.0 but my prestashop would not update to this new version. I am not a web developer and do not understand coding .I buillt my shop off the template and am learning as i go.Could someone please give me a simple way of fixing these two problems . Thanks 1 Link to comment Share on other sites More sharing options...
devilsown Posted October 3, 2013 Share Posted October 3, 2013 If you are getting a white page on your modual page you need to up your memory that php can use. your host can do this for you no problem. With the upgrade did you have all your files and folders 777 when they ran the auto upscript. its the most common reason i have seen. Link to comment Share on other sites More sharing options...
vekia Posted October 3, 2013 Share Posted October 3, 2013 please follow these steps: open config/defines.inc.php then find this line define('_PS_MODE_DEV_', false); and then change to look like this: define('_PS_MODE_DEV_', true); you will see full error code about your issue then Link to comment Share on other sites More sharing options...
jasmynn Posted October 11, 2013 Share Posted October 11, 2013 I have the same issue. I tried to upgrade and it did not work, however my modules page is completely blank. Can someone please help. Link to comment Share on other sites More sharing options...
vekia Posted October 11, 2013 Share Posted October 11, 2013 please follow steps provided above, then you will see what exactly doesnt work. it's first step in debug process Link to comment Share on other sites More sharing options...
mdgt Posted October 24, 2013 Share Posted October 24, 2013 Hello! Same issue. White page or 500 (in IE) accessing*Modules * Positions * Payments. Updated to config.incini_set('memory_limit','128M'); defines.inc.php hasdefine('_PS_MODE_DEV_', false); But I am still unable to get the debug to show me any errors. Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2013 Share Posted October 24, 2013 define('_PS_MODE_DEV_', false); you need to change false to true Link to comment Share on other sites More sharing options...
mdgt Posted October 24, 2013 Share Posted October 24, 2013 Opps I did that now. Now its blank in FF and Blank in IE (Nothing in the source) Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2013 Share Posted October 24, 2013 ok, so have you got an access to php error log file? Link to comment Share on other sites More sharing options...
mdgt Posted October 25, 2013 Share Posted October 25, 2013 Sadly no I have no error log. Link to comment Share on other sites More sharing options...
vekia Posted October 25, 2013 Share Posted October 25, 2013 so it will be a bit hard to say what's goin on there. it looks like some of the module (payment module) crashing your website maybe you installed some new module? if so, you can try to remove it from /modules/ directory Link to comment Share on other sites More sharing options...
NemoPS Posted October 25, 2013 Share Posted October 25, 2013 Prestashop version? on 1.5.2 and below, you need to manually set display_errors to true on config.inc.php in order for them to appear Link to comment Share on other sites More sharing options...
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