geiri Posted September 12, 2009 Share Posted September 12, 2009 Version 1.2.3 After upgrade from 1.2.2On the last stage when I click the "I confirm my order" buttonI end up at a blank page. Nothing is shown. Not even the breadcrumb barIt is the same no matter what payment way I choose. If I choose Bank Wire I never get to see the Bank Info needed for customers. All orders go through mail is sent and everything works except this ... All help would be appreciated Link to comment Share on other sites More sharing options...
geiri Posted September 14, 2009 Author Share Posted September 14, 2009 I did setup a new Prestashop v_1.2.3 on a new domain/new database / no sample products clean install.It is just the same. Are others having the same problem? Please can I get help Link to comment Share on other sites More sharing options...
fs_xyz Posted September 14, 2009 Share Posted September 14, 2009 You're not the only one...I think 1.2.3 payment part is still messed up.Cash on delivery won't work too, unable to include any zones as shipping destination.Paying through Cash on delivery module won't work.Yes... this is from a clean install as well.Bank wire feature work fine at 1.2.2.0 Link to comment Share on other sites More sharing options...
geiri Posted September 14, 2009 Author Share Posted September 14, 2009 Thank you for your reply, fs_xyz I thought it was something on my end. Lets hope there will be a fix soon. Link to comment Share on other sites More sharing options...
fs_xyz Posted September 15, 2009 Share Posted September 15, 2009 Wait, actually 1.2.3 bank wire work either by upgrading from 1.2.2 to 1.2.3 or just clean install.I don't know what trigger the bug... These are the lists of what I did :1. re-edit customer address ( I create a new one and result with error so I did this )2. re-install bank wire module.3. reconfigure it. ( I even end up just putting random alphabets and numbers, but try to length them a bit )4. Admin Payment page, re-check all about bank wire start from currency to country.Hopefully you're not using customer grouping... I didn't.I hope it help. Link to comment Share on other sites More sharing options...
junnecito Posted September 15, 2009 Share Posted September 15, 2009 Hi:Sorry to say that everything work fine in the 1.2.3How are you doing to update? Link to comment Share on other sites More sharing options...
geiri Posted September 15, 2009 Author Share Posted September 15, 2009 I have updated to 1.2.4 I still have the same problem. On the last step:Payment>>I click Pay by bank wire (It makes no difference what I choose)>>Then click Confirm my order and I am forwarded to a blanc page. Instead I should see the Bank Info. What I have done is:I have upgraded to 1.2.4 I have taken out all payment modules and re-installed them with new infoI have tried in another language. Nothing works.Next I will try to setup 1.2.2 again. Link to comment Share on other sites More sharing options...
geiri Posted September 15, 2009 Author Share Posted September 15, 2009 I found out this is related to a THEME I am using...Strange I did not think off it sooner..With the Original theme everything worksJust a question of what I should edit. If some one has an Idea please help Link to comment Share on other sites More sharing options...
junnecito Posted September 15, 2009 Share Posted September 15, 2009 with the new's ver. you hava an option to use theme from 1.1, you have it in preference > Appearance at the end of the page v1.1 theme compatibilityyou active yes.Good luck. ;-) Link to comment Share on other sites More sharing options...
geiri Posted September 15, 2009 Author Share Posted September 15, 2009 Thats not it, junnecito Thank you for this good point thoug Link to comment Share on other sites More sharing options...
geiri Posted September 15, 2009 Author Share Posted September 15, 2009 The template order-confirmation.tplWas corruptFixed now Link to comment Share on other sites More sharing options...
junnecito Posted September 15, 2009 Share Posted September 15, 2009 So, good.have a good day. Link to comment Share on other sites More sharing options...
fs_xyz Posted September 16, 2009 Share Posted September 16, 2009 In my case... it is the internet cookies... guess I did too much try and error and end up with cookie error... Link to comment Share on other sites More sharing options...
ishi Posted September 23, 2009 Share Posted September 23, 2009 How did you fix the cookie error?How did you fix your corrupt file?I am getting this same issue with Pay By Check option and have copied fresh version of the order-confirmation.tpl but no luck in fixing problem.The orders also don't show up in back office under Orders or send order confirmation email to customer or site owner. They do show up under Customers. Any help would be appreciated. Link to comment Share on other sites More sharing options...
jose27madrid Posted September 28, 2009 Share Posted September 28, 2009 same problem here, and I am using 1.2.4I can see the orders but the progam is not sending any emails, also clients cannot see the bank data when they use the store. Link to comment Share on other sites More sharing options...
Brel Posted October 24, 2009 Share Posted October 24, 2009 Experiencing same error. Using v. 1.2.4 Link to comment Share on other sites More sharing options...
Brel Posted October 24, 2009 Share Posted October 24, 2009 I just found out that the module "Mail Alerts v.2.2" is causing the problem of blank page after clicking the confirmation button. I disabled it and the confirmation page now displays. I played around with my Email settings under Preferences and modified it to use my own SMTP configuration. Enabled the Mail Alerts module again and confirmation now seems to work! It also made loading page faster!!! Link to comment Share on other sites More sharing options...
treasure4less Posted December 7, 2009 Share Posted December 7, 2009 I am getting the same issue blank page after submit. Have turned off the mail notification still keep getting the blank page. Any other ideas? Link to comment Share on other sites More sharing options...
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