Images not appearing via Product import

[yankeerudy]

Importing Product data via a CSV file. My products have images, so I uploaded them to a folder off my root and included the full path in the CSV - i.e., http://www.domain.com/folder/image1.jpg etc.

 

The import process works without issue. 

 

When I examine the front-end of the store, I see placeholder images for the products which point to www.domain.com/20-large/dark-blue.jpg where "20" is the product ID and "dark-blue.jpg" is the image filename.

 

Curiously, when I examine the back-end Product catalog I find that there are images attached to the products in the Admin/Catalog/Products/Edit panel, with names like www.domain.com/img/p/2/0/20-small_default.jpg (again, where "20" is the product ID.)

 

Any ideas or suggestions?

[Jiten rash (away)]

is it showing question mark on images on front ? are u able to see images via url...try adding a class and add css to it display:block; height width

[yankeerudy]

Hi, Jiten, thanks for your response. I just get the question mark in the box. When I right-click on it and View Image, I get the same. Further, the location it references on the website has no such file. So no, it isn't just a styling thing.

[Jiten rash (away)]

what u see when u click http://www.domain.com/folder/image1.jpg

 

the thing is that prestashop adds an id like http://domain/27-home_default/blahblah.jpg

Edited September 27, 2013 by Jiten rash (see edit history)

[yankeerudy]

Sorry, Jiten, both your links returned 404 errors. The missing images look like this below (with the big one being the product image and the two smaller ones being "Viewed Products"):

 

 

[yankeerudy]

I've already checked all the usual suspect folders for proper permissions, but can someone tell me where these image files are supposed to go?

[Jiten rash (away)]

root img/p

[yankeerudy]

That's weird, because the question mark images are referencing elsewhere. Curioser and curioser...

[yankeerudy]

OK, now that's even weirder. I went hunting in the root/img/p folder and all the image files are there - it's not an import problem at all, but a display problem.

 

And, voila! When I switch back to the default theme, all the images show up. It's the other theme (Matrice) that's apparently screwing.

 

Now I have to fix the damned theme...

[Jiten rash (away)]

great disable friendly url and see after 5 minutes enable it again

Edited September 27, 2013 by Jiten rash (see edit history)

[yankeerudy]

I followed your suggestion, Jiten, and while the URLs changed the presence or absence of friendly URLs didn't make any difference. What is different is that, for one product, the default theme addresses the image as "4-large_default" while the bad theme calls it "4-large.jpg"

 

Not sure why that is, but that is the problem right there - there is no "4-large.jpg" file in the root/img/p folder structure.