How to resend the payment email for order created on backend?

[ajensen27]

My customer says they never received the email with the link to complete the payment and order for an order I placed on the backend. How can I resend the email? Can't find it anywhere.

 

Thanks.

[NemoPS]

Hi!

I know it sounds silly...but it might work! Have you tried resetting the order status to another one, and then again to the status which should send out the email? Depending on which status it is, it might also work!

[bellini13]

This is the email template that is used

 

Hi {firstname} {lastname},

A new command has been generated to you.

Go on {order_link} to finalize the payment.

{shop_name} - {shop_url}

{shop_url} powered by PrestaShop™

 

 

The {order_link} is defined as

'{order_link}' => Context::getContext()->link->getPageLink('order', false, (int)$cart->id_lang, 'step=3&recover_cart='.(int)$cart->id.'&token_cart='.md5(_COOKIE_KEY_.'recover_cart_'.(int)$cart->id)),

That results in something that looks like this.

https://www.domain.com/order?step=3&recover_cart=<cart_id>&token_cart=<md5_token_hash>

Replace <cart_id> with the actual cart id

 

<md5_token_hash> is going to be more complicated since this is an md5 hash of the following 2 things
1) cookie key
2) recover_cart_<cart_id>
 

So I have created a quick php script that will generate the token hash for you.  Just update the id_cart value accordingly.

Place this script in the root folder of your Prestashop store and execute it from a browser.

 

I would suggest removing the file when you are done.

<?php

require(dirname(__FILE__).'/config/config.inc.php');

//REMEMBER TO CHANGE THE id_cart value
$id_cart='2';

echo md5(_COOKIE_KEY_.'recover_cart_'.$id_cart);

?>

When it is all complete, the URL should look something like this...

https://www.domain.com/order?step=3&recover_cart=2&token_cart=as897as98d7a9sd87as9d

[ajensen27]

Worked great! Thanks!!

[Vilas]

After doing above modifications does customer will get option to pay that email? Means does any option he will get there like pay now or buy now?

 

Please clarify.

[bellini13]

what i provided is a way to generate the link that you can manually send to the customer.  It will not send the email to them, you will have to do that yourself.

[Vilas]

what i provided is a way to generate the link that you can manually send to the customer.  It will not send the email to them, you will have to do that yourself.

 

 

I like to know suppose if an buyer try to make the payment. If his payment fails, I have observed that buyer have to order same product again & then different order number will be generated. Is that possible whenever order payment fails, buyer will receive same mail stating that payment failed or awaiting payment & in the same email he will get option to of paynow to complete that pending payment.

 

Thanks

[bellini13]

I'm not aware of such functionality existing, it would likely need to be developed.

[GmAdmin]

Hi all,

 

I can send the e-mail to customer, but when customer click on the link and enter with first time, the session is created, the customer is logged, but the page redirect to my account page.

 

Only if the customer clicking again with logged, it works.

 

Anyone know how can i fix this?

 

Thanks Bruno