first1 Posted September 10, 2009 Share Posted September 10, 2009 It is just my opinion... but it is annoying to see very advanced people on the forum and sometimes prestateam themselves cherry picking what topic to answer.They chose the easiest questions that thousands of other people would answer them anyway and they leave the posts that are more complex (this is where they are needed the most)..It is just annoying Link to comment Share on other sites More sharing options...
Patric Posted September 10, 2009 Share Posted September 10, 2009 I don't totally agree with you. In my case, I can't respond to topics of which I don't know the answer... It sometimes take me a lot of time to help some people to solve their problem (asking their host IDs, searching, etc.)...Of course developpers would be more competent to answer other more difficult questions. But they really have a lot of work notably to further the PrestaShop solution. Some of them take on their spare time to come and answer on this forum.For example, it's 00:45 and I'm answering you...I'm sorry too that not every question receive an answer... Link to comment Share on other sites More sharing options...
first1 Posted September 10, 2009 Author Share Posted September 10, 2009 I did not mean someone in particular and for sure did not track how you or other do answer the posts on here.We all give alot of out spare time on here (my location is london, and you see me answering posts at 1,2,3,4,5,6am) lol but that is not the issue.I got annoyed when i saw subjects that have been opened long time ago, and yet still unanswered, and those are the same complicated subjects that reported as bugs and main/important feature enhansment and yet only a few months later when alot of people figure out that same bug, something gets done about it.You know how everything starts, some users are more advanced, and they do spot bugs straight away, they test always SVN versions...etc so they are on the ball. but when they report something, attention is not given to them until we see hundred posts about it. for example, the 1.1 theme compatibility, was noticed and reported soo early, but it was only paid attention to when it grew to became a huge issue.Partic, you should go to bed : ) so you can work better tomorrow... sorry mate did not mean you or any offence, i know complicated things need programmers. Link to comment Share on other sites More sharing options...
Patric Posted September 10, 2009 Share Posted September 10, 2009 I didn't take your message especially for me... ;-) You're talking about problems reported in the forum and not taken into account until they grow up...The reason is very simple. A bug must not be reported for fix on the forum, but in the Bug Tracker, which is the only place where they'll be definitely seen and processed by the developper team.Of course one can post on the forum to ask other people if they met the same problem. But once this problem is confirmed, it has to be posted in the BT.When I notice important problems that a lot of people begin to meet, I report them to the team so that they are rapidly fixed (like this has been the case with the 1.2.1 install problems). Link to comment Share on other sites More sharing options...
artjunky Posted September 13, 2009 Share Posted September 13, 2009 Dude, in my opinion it is kind of wrong to come on here and get mad at people for not answering questions. I don't get paid, yet I come on here and answer questions whenever I can. It's open source, if someone answers your question you should be grateful. You have no right to pine on people if they don't answer.I am immersed in the shipping portion of the program, and answer a lot of questions concerning that. I don't know enough about other parts to answer a lot of questions about them. Still, I can't be here 24/7 and cannot answer every question. And I don't try to answer if I'm not positive my answer is correct.I've put more time than I should into answering quite a few questions, reviewing code, etc. I really find what you say quite offensive. I don't have to go digging through source files to answer questions for people, yet I do anyways, because I know how hard it can be and it's nice to help people. When someone is so ungrateful about it, it kind of kills the whole feeling good about helping people thing. Link to comment Share on other sites More sharing options...
first1 Posted September 13, 2009 Author Share Posted September 13, 2009 If you read what i said properly, you would have not said what you said.I know it is an open source, and I know it is free, and I am not pushing to get MY questions answered... I dont even care about questions and i dont have any to be honest at the moment... that is not the motive to open this conversation... you must have misunderstood the whole conversation.My point was that alot of reports gets in from senior members but they dont get paid enough attention to, until the whole community screams loud about that same subject although it would be reported as a bug too.In addition to that, alot of people to invest time and effort in answering tough questions and do code modifications and yet many others who do have the capabilities (as they are coders) do avoid answering complex questions. If you do some stats, i would say 80% of the answered questions in this forum are things that should be in the user manual (simple things), and the complex questions that would lead to proper improvement to this project get minimal attention.If you say that i am not making sense, then you just want to hide behind your finger and dont want to accept facts.There is no offence to anyone, and you should not find this offensive at all, because the motive behind this is to get the quality of the question into consideration for improve things.... we all answer questions here for free and we are not talking about that bit at all, and no one is asking you to stay here 24/7 or to put more effort we thank you for what ever you contribute and that is a given.I am asking that capable people and coders (wether they are from prestateam of individuals) to try and take some of the suggestion and complex question into account because they would leave to a big uplift.everyone is entitled to his opinion in the end of the day, right! Link to comment Share on other sites More sharing options...
Xiao Posted September 14, 2009 Share Posted September 14, 2009 first1 you are right in generalbut i think this is the nature of Open Source as i have noticed this on other open source projects not only here.However the community support is better than most of the other places.And i do notice what you notice. Link to comment Share on other sites More sharing options...
first1 Posted September 14, 2009 Author Share Posted September 14, 2009 oh yeah, the community here is lovely! Link to comment Share on other sites More sharing options...
TropischBruin Posted September 14, 2009 Share Posted September 14, 2009 I stopped answering questions here because of the lack of active moderating.I created my own, non-official, Dutch forum, reply in the Dutch part the official forum here the and ocasionaly I reply in a topic I find interesting enough.Why? Like I said before , the forums here are total crap and messed up, answers all over the place and 1001 same questions asked over and over again.I'm also a moderator on one large osCommerce forum, there I answer any question if i can, but that is because that forum is well regulated and the right question are in the right part of the forum, so for many an answer is easyer to find then here and thus have we less same questions.So, yes, I'm picky. Link to comment Share on other sites More sharing options...
Xiao Posted September 14, 2009 Share Posted September 14, 2009 thats quite understandablei wish there was an extensive users guide (not wiki) for this i think that would cut down on repeated questions Link to comment Share on other sites More sharing options...
geiri Posted September 15, 2009 Share Posted September 15, 2009 I am a bit disappointed with this forum. I have asked a few easy questions in my simplicity about prestashop and a few about the bugs in 1.2.3. I heave gotten a very few answer's I think the main problem is with the setup of the forums I am having a hard time choosing where to post my topics. Should I post in "General discussion", or "Installation, configuration & upgrade" I can´t post a bug in "Bug report" but I can in "bug tracker" witch then acts as a forum. I have answered a few questions there my self. The search is terrible and I get all sorts of languages in my results witch I don't understand. And tough I always see a team member connected I don't get the feeling that they are active. I like prestashop very much and try to answer and be active myself to give to the community as I can.The Community is only as active and responsive as the users. Thank you Presatashop team for Prestashop Link to comment Share on other sites More sharing options...
Patric Posted September 15, 2009 Share Posted September 15, 2009 I am having a hard time choosing where to post my topics. Should I post in "General discussion", or "Installation, configuration & upgrade" I can´t post a bug in "Bug report" but I can in "bug tracker" witch then acts as a forum. We are thinking about reorganize them. But, don't tell me that it is difficult to determine if a question is about installation, config, upgrade, or about a more general subject.The Bug section has been closed when the Bug Tracker has been opened, has this last is the only place where bugs have to be posted. The Bugs forum has been kept for consultation.I have answered a few questions there my self. The search is terrible and I get all sorts of languages in my results witch I don't understand. The "Advanced search" allows you to choose in which forum to search.And tough I always see a team member connected I don't get the feeling that they are active. Yes, don't have any doubt about that. They are active. Developpers actually are overloaded, so they don't have a lot of time to come on the forum. However, they sometimes do, even in the evening.Don't forget this is a community forum, not a hotline, help must foremost come from the other community's members.I like prestashop very much and try to answer and be active myself to give to the community as I can.The Community is only as active and responsive as the users. This is the aim of a community.Thank you Presatashop team for Prestashop You're welcome. And thank you for your comprehension. Link to comment Share on other sites More sharing options...
TropischBruin Posted September 15, 2009 Share Posted September 15, 2009 We are thinking about reorganize them. But, don't tell me that it is difficult to determine if a question is about installation, config, upgrade, or about a more general subject. Right, but have a look for yourself in these forums and SEE that to many questions are posted in the wrong forum. If you would have active moderating these should be moved to the right part of the forums.This is what makes replying difficult and worthless as same questions ar all over the place. The "Advanced search" allows you to choose in which forum to search. If you could make the: Search this forum so that it would ONLY search in the sub-forum you are in it would make things a lot easyer. This is the aim of a community. Then DO something about this forum so that many of us are (again) motivated to help. Link to comment Share on other sites More sharing options...
Patric Posted September 15, 2009 Share Posted September 15, 2009 As I said we are aware of these problems and think about solving them. Link to comment Share on other sites More sharing options...
TropischBruin Posted September 15, 2009 Share Posted September 15, 2009 As I said we are aware of these problems and think about solving them. I know it may not sound nice but this answer is what we have been giving the last year.Nothing changes.We, on the Dutch part of this forum, have a moderator who has not visited this forum for more then over a year, but he is still a moderator!Why do you think that there is no involvement from a lot of people or people move away after some time?This is because there is no structure and all energy gets lost. Link to comment Share on other sites More sharing options...
radders Posted September 15, 2009 Share Posted September 15, 2009 I am very impressed that the team spend so much time answering questions on the forums!It is sad that some of the same qestions come up everyday. One such example is editing the text on the homepage. Finding most things in Presta is easy, but this one is well hidden :-) Somehow it needs to be made clear - in the shop itself ideally - that this is to be found in modules and not in cms. Link to comment Share on other sites More sharing options...
Xiao Posted September 16, 2009 Share Posted September 16, 2009 http://www.prestashop.com/forums/viewthread/28218/general_discussion/which_prestashop_versionya they do answer questions Link to comment Share on other sites More sharing options...
first1 Posted September 16, 2009 Author Share Posted September 16, 2009 no one said they never do. we are talking on about they do it Link to comment Share on other sites More sharing options...
Patric Posted September 17, 2009 Share Posted September 17, 2009 I just reorganised some english forums. I hope it'll be more intuitive.Don't hesitate to tell me about it.Next steps are :* defining forum rules,* recruiting moderators in each forum* strictly uphold the rules ;-) Link to comment Share on other sites More sharing options...
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