gdb7973 Posted September 25, 2013 Share Posted September 25, 2013 (edited) Hi can anyone assist please I have just tried to up grade using the 1 click module, error appeared stating "Error when trying to upgrade /index php", presta upgrade error.pdf then whilst restoring box came up asking me to restore to previous version so I clicked yes, then the following error came up "errorThrown:"Internal Server Error " jqXHR" now I cant get access to admin at all. ? this is to information I get now when trying to get access to the admin page on the browser............. presta upgrade error2.pdf Warning: include(/home/content/71/10225471/html/NIKKISCRAFTS.COM/administrator/../config/config.inc.php) [function.include]: failed to open stream: No such file or directory in /home/content/71/10225471/html/NIKKISCRAFTS.COM/administrator/login.php on line 32Warning: include() [function.include]: Failed opening '/home/content/71/10225471/html/NIKKISCRAFTS.COM/administrator/../config/config.inc.php' for inclusion (include_path='.:/usr/local/php5_3/lib/php') in /home/content/71/10225471/html/NIKKISCRAFTS.COM/administrator/login.php on line 32Fatal error: Class 'Tools' not found in /home/content/71/10225471/html/NIKKISCRAFTS.COM/administrator/login.php on line 35 Appreciate help Thanks Graeme Edited September 25, 2013 by gdb7973 (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted September 25, 2013 Share Posted September 25, 2013 did you make backups of the database or your website prior to the upgrade? Link to comment Share on other sites More sharing options...
musicmaster Posted September 25, 2013 Share Posted September 25, 2013 I have yet to encounter the first time that the Prestashop restore option works. If you try an upgrade you should have a good backup and set that back when things don't work out (what often happens). In this case you would have done better to check whether the shop worked. And if it didn't you could try to update that one file "index.php" manually and try again. Link to comment Share on other sites More sharing options...
gdb7973 Posted September 25, 2013 Author Share Posted September 25, 2013 did you make backups of the database or your website prior to the upgrade? Hi Bellini, ye back up was made, I always do via FTP to my PC & good job too as I couldn't get into to BOH, so uploaded complete database which took all of 7 hours. However there where some files that didn't upload due to some fault or other, I can't remember to be honest to tired after an all night upload. Link to comment Share on other sites More sharing options...
gdb7973 Posted September 25, 2013 Author Share Posted September 25, 2013 I have yet to encounter the first time that the Prestashop restore option works. If you try an upgrade you should have a good backup and set that back when things don't work out (what often happens). In this case you would have done better to check whether the shop worked. And if it didn't you could try to update that one file "index.php" manually and try again. Hi music master, ye each time I've upgraded I've had issues in 1 way or another, I've asked my host provider to sort out a sub domain for this purpose of trialling new versions before taking my live site offline. It's just so frustrating, when not being that knowledgable with these things one tends to opt for the easy way out such as 1clik upgrade, but when it goes wrong we're stuffed up the creek without a paddle. That's why it good to have the forum but more so to get replies, like your own. Thank you. I think all is good now, I don't know how to test the site to make sure it's all good without actually making real orders. Then cancelling them. Thanks again for your assistance Graeme. Link to comment Share on other sites More sharing options...
gdb7973 Posted September 25, 2013 Author Share Posted September 25, 2013 So all in all, I think best thing to do as 1other member has mentioned...............If it ain't broke don't fix it. So true & less of a headache when things do go wrong. Link to comment Share on other sites More sharing options...
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