puffdade Posted September 24, 2013 Share Posted September 24, 2013 (edited) I had to reboot my pc earlier and now I can't access my back office I looked for the installation email and used the back office login link and it gave me the sign in page what ever I try it wont work, My password to me is unforgettable there is no way I have this wrong not wanting to go into too much password detail for obvious reasons i have tried all possibilities, I then tried to use the reset password option This also failed as it did not recognise me as a user, I have had this with customers as well but dismissed this as bad entry by the customer and reset the passwords manually for them. Im a little concerned about this as my knowledge of programming is basic at best and sql frightens the life out of me, im starting to get a lot of orders now and have a few orders in the system to process today. Im using version 1.5.4.1 Can anyone help me here this one is a bad one for me im starting to pull my hair out Paul Edited September 24, 2013 by puffdade (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted September 24, 2013 Share Posted September 24, 2013 it might be issue related to browser cache, here on forum you can read many topics, where clearing browser cache fix the issue have you tried with different browsers? Link to comment Share on other sites More sharing options...
puffdade Posted September 24, 2013 Author Share Posted September 24, 2013 (edited) Yeah I have tried 2 versions of IE chrome and firefox, I have also cleared the cache is there a way a new admin can be set up via the dbase ? Edited September 24, 2013 by puffdade (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted September 24, 2013 Share Posted September 24, 2013 well, it is possible: you can add it to the ps_employee account, to regenerate password (you have to do it because passwords are encrypted) check this: regenerate admin password 1 Link to comment Share on other sites More sharing options...
puffdade Posted September 24, 2013 Author Share Posted September 24, 2013 Thank You Vekia my good freind followed those instructions and Iam back in there is an issue though and for the life of me I cant suss it out if you are a site member and miss spell your password and go through the retreive password protocal it throws up an error every time There is 1 error An error occurred while sending the email. Im not sure if this issue is related but its a real pain Link to comment Share on other sites More sharing options...
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