sourabh_03 Posted September 23, 2013 Share Posted September 23, 2013 Hi All, Today all of sudden my website got crashed and front store and admin panel is not opening and throwing below error : Warning: require_once(/home/content/30/11684530/html/prestashop/config/../classes/Autoload.php) [function.require-once]: failed to open stream: No such file or directory in/home/content/30/11684530/html/prestashop/config/autoload.php on line 29 Fatal error: require_once() [function.require]: Failed opening required '/home/content/30/11684530/html/prestashop/config/../classes/Autoload.php' (include_path='.:/usr/local/php5_3/lib/php') in/home/content/30/11684530/html/prestashop/config/autoload.php on line 29 I am using Prestashop version 1.5.5.0 and not sure all of sudden what went wrong. Please help. Link to comment Share on other sites More sharing options...
tomerg3 Posted September 23, 2013 Share Posted September 23, 2013 Did anything on the server change, maybe you accidentally moved or renamed a folder? Do you see in the /classes/ folder a file called Autoload.php? Link to comment Share on other sites More sharing options...
sourabh_03 Posted September 24, 2013 Author Share Posted September 24, 2013 Yes I checked both the files are present at the paths given below. home/content/30/11684530/html/prestashop/config/../classes/Autoload.php' home/content/30/11684530/html/prestashop/config/autoload.php' So is there anything else that can be checked. Link to comment Share on other sites More sharing options...
vekia Posted September 24, 2013 Share Posted September 24, 2013 so your filename is autoload.php instead of Autoload.php ? this is probably issue, unix based OS are CaseSensitive 1 Link to comment Share on other sites More sharing options...
tomerg3 Posted September 24, 2013 Share Posted September 24, 2013 "prestashop/config/autoload.php" should be all lowercase, it is not a class. "prestashop/classes/Autoload.php" should have uppercase A, please confirm this file is present, and the permissions it has. 1 Link to comment Share on other sites More sharing options...
sourabh_03 Posted October 7, 2013 Author Share Posted October 7, 2013 Hi All, The problem has been fixed. Thanks for your support. Link to comment Share on other sites More sharing options...
vekia Posted October 8, 2013 Share Posted October 8, 2013 hello may i know where the problem was? this information will be helpful for other merchants here with similar issue with regards, Milos 1 Link to comment Share on other sites More sharing options...
sourabh_03 Posted October 26, 2013 Author Share Posted October 26, 2013 Hi Milos, Actually tomerg3 was right. One of the folder got moved into another location which result in this issue. Link to comment Share on other sites More sharing options...
vekia Posted October 26, 2013 Share Posted October 26, 2013 Thank you for confirmation that you found solution,I marked this thread as [solved]. you can also mark own topics as [solved]. Here is the instruction: [sOLVED] TopicIf, after posting a topic, you find a solution to your problem, please indicate it in your post and describe the solution.Furthermore if you are the author of the topic for which a solution has been found, please edit your topic title to mark it as [sOLVED].To mark a topic as [solved] :- Edit the first post of your topic by clicking on the "Edit" button,- Click on the "Use full editor" button,- Add the "[solved]" string at the beginning of your topic title and click on the "Submit Modified Post" button. It's not necessary. but it is a good practice here. Then our board will be a better place for everyone (for google too ) with regards, Milos Link to comment Share on other sites More sharing options...
juan sebastian leon cadena Posted November 27, 2013 Share Posted November 27, 2013 Hello. this helped me but now I have this problem Warning: require_once(/homepages/33/d147248166/htdocs/totalsat/catalog/prestashop/install/classes/sqlLoader.php) [function.require-once]: failed to open stream: No such file or directory in/homepages/33/d147248166/htdocs/totalsat/catalog/prestashop/install/init.php on line 64Fatal error: require_once() [function.require]: Failed opening required '/homepages/33/d147248166/htdocs/totalsat/catalog/prestashop/install/classes/sqlLoader.php' (include_path='.:/usr/lib/php5') in/homepages/33/d147248166/htdocs/totalsat/catalog/prestashop/install/init.php on line 64 Link to comment Share on other sites More sharing options...
Razu Posted March 24, 2014 Share Posted March 24, 2014 i Got the same error cudnt fixed checked all the location of the files are on appropriate folder still shows error..any help ?? plz.. Link to comment Share on other sites More sharing options...
vekia Posted March 24, 2014 Share Posted March 24, 2014 i Got the same error cudnt fixed checked all the location of the files are on appropriate folder still shows error..any help ?? plz.. which one? this thread contains several types of error im confused a little, so please can you show your exact issue? Link to comment Share on other sites More sharing options...
Razu Posted March 27, 2014 Share Posted March 27, 2014 thank yu for reply, vekia..it's solved Link to comment Share on other sites More sharing options...
vekia Posted March 27, 2014 Share Posted March 27, 2014 ok thank you for confirmation may i know what method you use to fix this problem? some of solution mentioned in this thread? Link to comment Share on other sites More sharing options...
Razu Posted April 8, 2014 Share Posted April 8, 2014 Some required Files were gone missing and i uploaded them Link to comment Share on other sites More sharing options...
goyalaman93 Posted February 25, 2016 Share Posted February 25, 2016 Hi all, I am getting the same error and try to do all of the above solution . can anyone please help me out . here is the warning and error that i get PHP Warning: require_once(/home/srgboett/public_html/tools/smarty/plugins/function.mailto.php): failed to open stream: Permission denied in /home/srgboett/public_html/tools/smarty/Smarty.class.php on line 1404 PHP Fatal error: require_once(): Failed opening required '/home/srgboett/public_html/tools/smarty/plugins/function.mailto.php' (include_path='/home/srgboett/public_html/tools/htmlpurifier/standalone:.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php') in /home/srgboett/public_html/tools/smarty/Smarty.class.php on line 1404 Link to comment Share on other sites More sharing options...
goyalaman93 Posted February 25, 2016 Share Posted February 25, 2016 Issue has been resolved thanks. solution: Somehow file permission has been changed due to which Front store was not able to open change it to 0644 Link to comment Share on other sites More sharing options...
sandeepneeli Posted April 26, 2016 Share Posted April 26, 2016 (edited) Hi, I have same issue on my store how to fix this issue explain briefly step by step please and I'm new to prestashop Warning: require_once(/home/actfrvlb/public_html/tools/smarty/plugins/function.mailto.php): failed to open stream: Permission denied in /home/actfrvlb/public_html/tools/smarty/Smarty.class.php on line1404Fatal error: require_once(): Failed opening required '/home/actfrvlb/public_html/tools/smarty/plugins/function.mailto.php' (include_path='/home/actfrvlb/public_html/tools/htmlpurifier/standalone:.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php') in /home/actfrvlb/public_html/tools/smarty/Smarty.class.php on line1404 Edited April 26, 2016 by sandeepneeli (see edit history) Link to comment Share on other sites More sharing options...
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