lucifer1976 Posted September 22, 2013 Share Posted September 22, 2013 Hi, i have installed prestashop via softacoulous in www.spinningland.it but i have a lot of problem. I receive random 500 error. I don't understand why.For esample sometimes when i try to register a trial customer in front office, when i click register after insert all the filed (name, surname ecc) i receive the eroor 500. I have tried to reinstall prestashop, nothing Can you help me please? sorry for my english i'm italian, i also try on italian forum but noone respond Link to comment Share on other sites More sharing options...
vekia Posted September 22, 2013 Share Posted September 22, 2013 if you've got internal server error, you should follow these steps: open config/defines.inc.php find this line define('_PS_MODE_DEV_', false); change to look like this: define('_PS_MODE_DEV_', true); then you will see what exactly doesn't work. btw. if i were you i will not install prestashop from softaculous package... just install prestashop manually from official installation package 1 Link to comment Share on other sites More sharing options...
lucifer1976 Posted September 22, 2013 Author Share Posted September 22, 2013 i try to install manually with cyberduck via FTP to upload file but i have a timeout , i only upload 8% of file then it stopped. How can i do?Thank you very much Link to comment Share on other sites More sharing options...
vekia Posted September 22, 2013 Share Posted September 22, 2013 where you've got hosting? if you've got troubles with FTP upload it is definitely server issue Link to comment Share on other sites More sharing options...
lucifer1976 Posted September 22, 2013 Author Share Posted September 22, 2013 hosting 2000 Link to comment Share on other sites More sharing options...
lucifer1976 Posted September 22, 2013 Author Share Posted September 22, 2013 maybe i understand but i'm not sure tell me if someone have this problem i made the various try with the shop in maintenance mode with my ip in the field if i go out of maintenance mode it made no problem is it possible? Link to comment Share on other sites More sharing options...
lucifer1976 Posted September 23, 2013 Author Share Posted September 23, 2013 no it's not the solution, i notice that: -if i create a new customer from the front office -Cancel the customer from the backoffice -recreate the same customer from the frontoffice with the same mail -error 500 -if i change the mail not error 500 is it possible? Link to comment Share on other sites More sharing options...
NemoPS Posted September 23, 2013 Share Posted September 23, 2013 Have you done as vekia suggested? Turning on errors? Link to comment Share on other sites More sharing options...
tuk66 Posted October 1, 2013 Share Posted October 1, 2013 Just don't remove customers in Back Office. Link to comment Share on other sites More sharing options...
lucifer1976 Posted October 1, 2013 Author Share Posted October 1, 2013 (edited) i resolved it's a problema with headers.php sito in tools/swift/Swift/Message/Headers.php Thanks to vekia that resolved the problem The solution is to remove the code and copy past this https://github.com/PrestaShop/PrestaShop/commit/ffdc7b51b7f07a1919cbaaafba5a5602671fb3a8 Thank you to vekia again i don't know ho to mark solved to the topic Edited October 1, 2013 by lucifer1976 (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted October 2, 2013 Share Posted October 2, 2013 I did it for you, but to do it yourself you can simply edit the very first post Link to comment Share on other sites More sharing options...
lucifer1976 Posted October 2, 2013 Author Share Posted October 2, 2013 ok i see thank you nemo Link to comment Share on other sites More sharing options...
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