Mail field "from": customer service after upgrade to 1.5.5 problem

[XJR100]

Upgraded to 1.5.5 and  if I use customer service answering mails to customers filed "From" in received e-mail sometimes changed to just one letter "m", "i", or what ever else.

 

So, it looks as follows:

 

From: i <[email protected]> To: [email protected] <[email protected]>

 

But should be

 

 

From: My Shop Name <[email protected]> To: [email protected] <[email protected]>

 

What could be the problem?

 

If it is done as a comment to order - it sent with shop name in "from" fileld in e-mail.

 

If it's dome from Customer service - then instead of "My Shop Name" will be "i"

 

 

Also, when "i", then mail is misformatted, and shop logo comes as atachment.

 

Any ideas where to look?

Edited September 20, 2013 by XJR100 (see edit history)

[NemoPS]

Hi,

I would suggest replacing the contents of both the 'controllers' and 'classes' folders with the same from a fresh 1.5.5 installation package, as it seems an upgrade issue!

[XJR100]

Replaced files - no changes.

[NemoPS]

Did you modify email templates? If you didn't try replacing those as well (mails folder)

[XJR100]

Did you modify email templates? If you didn't try replacing those as well (mails folder)

Repalced mail templates - no help

 

I've tested the following:

 

1) customer place order

2) BO employe send message as comment to order (from order)

3) mail comes OK

4) replies to this question in BO works fine

 

1) customer sends request throug contact

2) BO employe send message as comment from Customer service menu

3) mail comes with replaced "from" #Shop Name# to #i#,

 

So, it is related to "send reply to customer from BO on his question through contact form".

[misthero]

Open controllers/admin/AdminCustomerThreadsController.php

 

at about line 405 you should see:
 

if (Validate::isLoadedObject($contact))
{
   $from_name = $contact->name[(int)$ct->id_lang];
   $from_email = $contact->email;
}

replace it with:

if (Validate::isLoadedObject($contact))
 {
        $from_name = $contact->name;
        $from_email = $contact->email;
  }

problem solved

Edited October 20, 2013 by misthero (see edit history)