sehgalanurag Posted September 20, 2013 Share Posted September 20, 2013 Hi, Somehow I am no longer able to modify/delete products in the customer orders from back office. I am not sure which setting I accidentally changed which led to it, I have tried many things but I am unable to revert back to this functionality. I still do have the option to change customer's address, shipping charges and all while managing orders but edit icon is missing for products. It would be great if someone could help me out. I am using the store as Superadmin and version is 1.5.5. Thanks Link to comment Share on other sites More sharing options...
El Patron Posted September 20, 2013 Share Posted September 20, 2013 please describe how it is not working... Link to comment Share on other sites More sharing options...
sehgalanurag Posted September 20, 2013 Author Share Posted September 20, 2013 Hi, I am attaching a screen shot to explain better how it is not working. Earlier, I used to have one 'edit' icon just next to the price of the product. On clicking that we get an option to modify the price of the product, or delete it from the order. Also, there was one 'add products' link just above the product, that too is missing. I am not sure why I am not able to use that option but certainly I changed some setting unknowingly which I am not able to recall. Hope this explains the problem I am having. Thanks. Link to comment Share on other sites More sharing options...
sehgalanurag Posted September 20, 2013 Author Share Posted September 20, 2013 Posting another screen shot where these options are present. Link to comment Share on other sites More sharing options...
El Patron Posted September 20, 2013 Share Posted September 20, 2013 back office-->advanced parms-->config info post the list of changed files http://screencast.com/t/8YfH3eqelFAC Link to comment Share on other sites More sharing options...
sehgalanurag Posted September 20, 2013 Author Share Posted September 20, 2013 (edited) The list is actually very long, I am pasting the contents here: Updated files (404) Edited September 20, 2013 by sehgalanurag (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted September 20, 2013 Share Posted September 20, 2013 I don't see AdminOrders.php...so uhm...hard to say Link to comment Share on other sites More sharing options...
sehgalanurag Posted September 21, 2013 Author Share Posted September 21, 2013 Hi, I found out what the problem was. Actually when an order is placed on my store, by default it gets a status 'Preparation in Progress'. I tried many things then finally I reached a setting that solved the problem. Back Office---->Orders--->Statuses--->Preparation in Progress(Or any status which is set as default), I unchecked "Show Delivery PDF." This solved the problem. I am now able to edit the price, add/remove products in an order placed by customers from Back Office. Thanks for the help El Patron. 8 Link to comment Share on other sites More sharing options...
El Patron Posted September 21, 2013 Share Posted September 21, 2013 thats great news sehgalanurag! some of this nicky little things can ge so simple but only after a rather large learning curve...I gladly mark this one solved...thanks for telling how you resolved this. 2 Link to comment Share on other sites More sharing options...
Housy Posted December 11, 2013 Share Posted December 11, 2013 Thanks man, works great for me Hi, I found out what the problem was. Actually when an order is placed on my store, by default it gets a status 'Preparation in Progress'. I tried many things then finally I reached a setting that solved the problem. Back Office---->Orders--->Statuses--->Preparation in Progress(Or any status which is set as default), I unchecked "Show Delivery PDF." This solved the problem. I am now able to edit the price, add/remove products in an order placed by customers from Back Office. Thanks for the help El Patron. 1 Link to comment Share on other sites More sharing options...
lovemyseo Posted June 10, 2016 Share Posted June 10, 2016 Not working for prestashop 1.6.1.5 when I tried to change the order status settings from back office I got this error An error occurred while updating an object. order_state (Unknown column 'pdf_delivery' in 'field list') Not sure whats this error is about ? But customer are getting confirmation emails but not order as shipped email . Link to comment Share on other sites More sharing options...
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