Not receiving e-mail confirmations when an order is placed

[jonwreck]

Hi

When customer make order i not receiving any message.

Also when i try send test mail from prestashop i got this message "A test email has been sent to the email address you provided."  but i don't get any messgae in my email box.

 

I check this function with my couple email and it's not working too

<?php
mail('[email protected]','Test mail','The mail function is working!');
echo 'Mail sent!';
?>

When customers send me message by "contacs us" on my site i don't get any message in mail box but customer message shows on

Customers Customer Service

when i answer by show on this message it's never show up in customer mail box.

In email preferences i have this "Use PHP mail() function. Recommended; works in most cases"

I reinstal Mail alerts module and still no effect

 

But when i change order status in BO all work fine, customer get all messeges

 

Prestashop 1.5.5.0

 

Please help me with that

 

Sorry for my english

[roadrunner101]

I will try and help although im no expert.

 

I would at first check your are sending to the correct address to do this goto 

 

Advanced Parameters  E-mail

And check its going to the address you think it is

 

Cheers

Mark

[jonwreck]

Hi

Yes i check it couple time, still no effect, i even change this addres a few time

 

Best regards

[El Patron]

are you using your domains email address or a 3rd party email address like yahoo/hotmail etc.?

 

this can cause loads of problems, not with PS but your hosting companies mail servers in that they may consider them spam and not deliver them.  if you have access to your mail server from hostIng account, see if  these missing mails are in the queue...note they probably will never come off queue

[vekia]

are you able to check outgoing mail logs? some of the hosting providers allows to check them, if so, the answer should be there.

[jonwreck]

Hi

I check a few things and have a little problem when i use my domain emails then all is ok

But when in store contact and mail alert put mail from safe-mail.net or husmmail.com then it's not working

 

I just test gmail.com

In store contact and mail alert i put [email protected], when i make order then all working fine, customer and admin get info about order

Test mail not working (check couple mail provider)

when i send message by contact form then admin don't get any message, costomer get message with this title

"Your message has been correctly sent #ct5 #tcnghhQ30oj7r2"

when i answer by customer service then customer get message with this title

"An answer to your message is available #ct9 #tcbTsuD7eXAjdK"

 

I have acces to mail log but there is all ok, all email  are completed

I have hosting on ccihosting.com and they send me message like this:

 

For some reason it is safemail and hush mail the ones that are blocking your messages.
You will have to contact them directly.

 

I don;t know what to do

Sorry for my english

Best regards

[El Patron]

how long you been using this hosting company?

 

setting mail up can be one of the most frustrating parts of this process.

 

can you find a friend that is 'very' good at setting up proper mx records for your gmail pop 3  OR

 

BEST IDEA: set up info@yourdomain email on your server...then switch to shop to that email and prestashop using php mail...IT IS BEST PRACTICE TO USE THE DOMAIN NAME OF YOUR URL!!!!! I can not stress this enough.

 

 

I hate email unless of course it's payment information, then it's worth it.

[jonwreck]

Hi

I use this hosting about 1 month maybe more

Thanks for help.

Today i check one more time this safe-mail.net and i don't know why but it works, not everything. I do nothing with that.

I use [email protected] in my contact shop and in mail alert and:

 

When i make order and use [email protected] i got this email:

on [email protected] i got order confirmation !!

on [email protected] (customer mail) i got odrer confirmation, all status change and info from order panel send by admin

when i send message from contact form i did'n get confirm mail and answer from customer service

 

when i make order and use [email protected] i got this email:

on [email protected](customer mail) i got odrer confirmation, all status change and info from order panel send by admin

when i send message from contact form i got confirm mail and answer from customer service

also on shop mail i don't get confirm mail

 

All is strange :/

I check mail logs and they sey that all messages was send

 

what wrong with that ?

 

Best regards