Reagg Posted September 18, 2013 Share Posted September 18, 2013 Hi, I've been working on a couple of the payment modules on my store and doing test orders until yesterday and today my site crashed. On the BO I got the error log "Cart cannot be loaded or an order has already been placed using this cart" as you guys can see in the attachment. What I already did try to fix my site 1 Check for similar posts on this forum 2 Delete my test orders with a module Any help will be appreciate, here the link to my store http://plazzastore.com I'm using PS 1.5.3.1 Thanks Link to comment Share on other sites More sharing options...
vekia Posted September 18, 2013 Share Posted September 18, 2013 2) try to regenerate htaccess file, it looks like issue with htaccess. are you able to open back office? or internal server error 500 appears there too? 1 Link to comment Share on other sites More sharing options...
Reagg Posted September 18, 2013 Author Share Posted September 18, 2013 Hi Vekia, thank you for your reply, yes I'm able to open back office. How do I regenerate htaccess? Thanks. Link to comment Share on other sites More sharing options...
Reagg Posted September 18, 2013 Author Share Posted September 18, 2013 I found some info on that.... http://mypresta.eu/en/art/basic-tutorials/how-to-regenerate-htaccess-in-prestashop-1-5.html any recomendation on what would be the best method in my case? Thank you. Link to comment Share on other sites More sharing options...
vekia Posted September 18, 2013 Share Posted September 18, 2013 in my opinion the best method is ... just remove the .htaccess file. and then - refresh your website. don't forget about file backup! 1 Link to comment Share on other sites More sharing options...
Reagg Posted September 18, 2013 Author Share Posted September 18, 2013 I made a back up. I already deleted htaccess file and still get an error message....a "404 Not Found" Link to comment Share on other sites More sharing options...
vekia Posted September 18, 2013 Share Posted September 18, 2013 okay, so the problem is a bit different :/ what is your "BASE_URI" param under preferences > SEO & URLs tab ? 1 Link to comment Share on other sites More sharing options...
Reagg Posted September 18, 2013 Author Share Posted September 18, 2013 my base URL is /plazzastore.com/ Link to comment Share on other sites More sharing options...
vekia Posted September 18, 2013 Share Posted September 18, 2013 so we have got it ! i hope so change it to "/" 1 Link to comment Share on other sites More sharing options...
Reagg Posted September 18, 2013 Author Share Posted September 18, 2013 so we have got it ! i hope so change it to "/" THANK YOU VEKIA! my store is up and running again! You are the best! Link to comment Share on other sites More sharing options...
vekia Posted September 18, 2013 Share Posted September 18, 2013 you're welcome im glad that i could help you a little in this case what about your issues from your first post? 1 Link to comment Share on other sites More sharing options...
Reagg Posted September 18, 2013 Author Share Posted September 18, 2013 Hi Vekia, actually I solved the issues with your help too. Thank you again, for your time and effort. Link to comment Share on other sites More sharing options...
vekia Posted September 18, 2013 Share Posted September 18, 2013 you're wlecome im going to mark this topic as [solved] best regards Link to comment Share on other sites More sharing options...
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