krick Posted September 16, 2013 Share Posted September 16, 2013 (edited) Hi, I have some problem with the mail function. In backoffice where I can send a test mail it says that the mail is sent successfully, but I dont recieve any. I have tried this: https://github.com/PrestaShop/PrestaShop/commit/ffdc7b51b7f07a1919cbaaafba5a5602671fb3a8 Anyone who have any idea what I can try? Thank you in advance Edited September 17, 2013 by krick (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted September 16, 2013 Share Posted September 16, 2013 I assume you already checked your spam folder, correct? I've seent his happening on some hostings, emails are simply not coming through. Is there a chance you can check email logs on the domain? Link to comment Share on other sites More sharing options...
krick Posted September 16, 2013 Author Share Posted September 16, 2013 I assume you already checked your spam folder, correct? I've seent his happening on some hostings, emails are simply not coming through. Is there a chance you can check email logs on the domain? Thank you for the answer. I have tried both the domain we have in comapny and hotmail. Nothing in inbox or in the spam folder. I will check if there possible to see the email logs, I will come back with a status for that. Best regards, Link to comment Share on other sites More sharing options...
krick Posted September 16, 2013 Author Share Posted September 16, 2013 Update. I changed from "Use PHP mail() function. Recommended; works in most cases" to "Set my own SMTP parameters. For advanced users ONLY". I wrote in all settings as it should (I have also checked all settings by adding them on a ipad and test sent a mail, it worked).. But now when I'm trying to send a test mail from the backoffice the "status indicator" is just spinning, please see attached pic. I just cleaned the field with my email for the pic. Is it any way to see why it get stuck there? Best regards, Link to comment Share on other sites More sharing options...
MacRoy Posted September 16, 2013 Share Posted September 16, 2013 (edited) What port are you using? Have you tried using Port 25? Edited September 16, 2013 by MacRoy (see edit history) Link to comment Share on other sites More sharing options...
krick Posted September 16, 2013 Author Share Posted September 16, 2013 What port are you using? Have you tried using Port 25? Update. After cleared history in web browser and restarted it. I can now send mail from the "test button", but I dont get any mails when I creating new account or place order. What I tried now was: I made a new installation of 1.5.5.0, and everything is working. But when I change the config file so it connect to my existing database instead of the "fresh" one, the mail function when regestration is done and order is places stop work.. Are there any settings for this somewhere in the database..? Thank you for your time Link to comment Share on other sites More sharing options...
Magicalname Posted September 17, 2013 Share Posted September 17, 2013 (edited) Same Problem! Does anyone know how to fix this??? When i send a Mail to myself then I get a Mail in my Email Account (Costumer) that the Mails has been send correctly. But the Admin gets Nothing!!! My Provider write to me that, they can´t see a wrong setting. Edited September 17, 2013 by Magicalname (see edit history) Link to comment Share on other sites More sharing options...
krick Posted September 17, 2013 Author Share Posted September 17, 2013 Same Problem! Does anyone know how to fix this??? When i send a Mail to myself then I get a Mail in my Email Account (Costumer) that the Mails has been send correctly. But the Admin gets Nothing!!! My Provider write to me that, they can´t see a wrong setting. Dear, I dont know what happend but, I copied the mail files from /mails/ to /themes/default/mails and then it worked. Dont ask me what happend but it works for me now. Thank you everyone for your time and help! Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 17, 2013 Share Posted September 17, 2013 Update. After cleared history in web browser and restarted it. I can now send mail from the "test button", but I dont get any mails when I creating new account or place order. What I tried now was: I made a new installation of 1.5.5.0, and everything is working. But when I change the config file so it connect to my existing database instead of the "fresh" one, the mail function when regestration is done and order is places stop work.. Are there any settings for this somewhere in the database..? Thank you for your time Hi, when you connected the config file to you existing database. Was that database version a 1.5.5 database? Link to comment Share on other sites More sharing options...
Magicalname Posted September 18, 2013 Share Posted September 18, 2013 By me it´s fixed by complete the Data in the Backoffice under Costumer>Contacts Greets Magicalname Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 18, 2013 Share Posted September 18, 2013 By me it´s fixed by complete the Data in the Backoffice under Costumer>Contacts Greets Magicalname Hi magicalname, was your problem the exact same? Could you explain the problem and solution again for us? That way other merchants can benefit from your solution. Thank you! Link to comment Share on other sites More sharing options...
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