sting5 Posted September 15, 2013 Share Posted September 15, 2013 (edited) Good day everyone, I've installed Prestashop version 1.4.8.2, because that's what our company and partners use for a long time. All previous three installations went 100% good, but current project I'm working comes up with fatal error, and I can't understand why: I've installed prestashop successfully, server settings were indicated all green, everything went fine, but when after installation, the front page doesn't work - even with default theme. I've tried changing the default theme into our custom made, still no luck - front page only shows white page, two bullet numbering icons and english language flag - that's all. I've turned debug mode on, message says: Warning: include(\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\plugins\modifier.escape.php) [function.include]: failed to open stream: No such file or directory in \\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\compile\f9d08de557e3de98655423769560e2f2413a37eb.file.blocklanguages.tpl.php on line 20Warning: include() [function.include]: Failed opening '\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\plugins\modifier.escape.php' for inclusion (include_path='.;C:\php5\pear') in \\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\compile\f9d08de557e3de98655423769560e2f2413a37eb.file.blocklanguages.tpl.php on line 20 At first I thought this was caused by SSL sertificate being improperly installed, but this wasn't the case, just got it fixed, still same error. Does anyone know what might be the issue? I would appreciate any help possible... Edited September 17, 2013 by sting5 (see edit history) Link to comment Share on other sites More sharing options...
JC Services Posted September 16, 2013 Share Posted September 16, 2013 Hi ! I had this problem a long time ago, you have to recursivly chmod 777 your prestashop_dir/cache and prestashop_dir/themes/yourtheme/cache. If that did not work, you can also rename folders into your cache directory. If that is still not working, disable smarty ( I've never worked with ps 1.4 but it should be the same... ) Link to comment Share on other sites More sharing options...
bellini13 Posted September 16, 2013 Share Posted September 16, 2013 The errors are telling you that a required file is missing. Did you bother to check if it exists? No such file or directory in \\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\compile\f9d08de557e3de98655423769560e2f2413a37eb.file.blocklanguages.tpl.php Link to comment Share on other sites More sharing options...
sting5 Posted September 16, 2013 Author Share Posted September 16, 2013 Hi ! I had this problem a long time ago, you have to recursivly chmod 777 your prestashop_dir/cache and prestashop_dir/themes/yourtheme/cache. If that did not work, you can also rename folders into your cache directory. If that is still not working, disable smarty ( I've never worked with ps 1.4 but it should be the same... ) Hi Nux, thanks for the advice, but I've allready tried that - I've chmod'ed all the prestashop diretories/subdirectories/files into 777 permission level, still no luck, the error stays the same. The errors are telling you that a required file is missing. Did you bother to check if it exists? Hi bellini13, I will try to check on this later on, will let You know how it went, thanks for advice - but I'm affraid it's low percent of luck because I've installed like 5 times, two different Prestashop versions, and the error message stays the same (only prestashop 1.5.5 showed server error instead P.S. the administrator (backend) panel is working 100% fine! that makes this issue even more mystical imo... Link to comment Share on other sites More sharing options...
sting5 Posted September 17, 2013 Author Share Posted September 17, 2013 (edited) Yup, just checked the files, they are all there. Maybe this is a problem of .htaccess file? I just can't figure this out... [2013-09-17]: I've accidentaly found a hint in Wamp server forums - they mention that the error fragment (include_path='.;C:\php5\pear') Is generated by wrong setup of PHP4 and PHP5 versions. maybe this might be the case? Is there anyone who understands PHP differences? Edited September 17, 2013 by sting5 (see edit history) Link to comment Share on other sites More sharing options...
sting5 Posted September 18, 2013 Author Share Posted September 18, 2013 Could someone help me? I've searched internet forums for days, no luck so far... Any help would be really appreciated... Link to comment Share on other sites More sharing options...
El Patron Posted September 18, 2013 Share Posted September 18, 2013 try disabling block language module from back office and see if your front office appears my understanding is that you are running this on your private localhost...yes? Link to comment Share on other sites More sharing options...
sting5 Posted September 18, 2013 Author Share Posted September 18, 2013 (edited) Thanks for the reply El Patron. I've tried disabling, but it only brought a new warning message up, this time tags block module: Warning: include(\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\plugins\modifier.escape.php) [function.include]: failed to open stream: No such file or directory in \\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\compile\10b622f80e062fe88c680705a12ffbc807f1f3b9.file.blocktags.tpl.php on line 20Warning: include() [function.include]: Failed opening '\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\plugins\modifier.escape.php' for inclusion (include_path='.;C:\php5\pear') in \\web-123win\winpackage22\nanofuture.co.uk\www.nanofuture.co.uk\web\content\tools\smarty\compile\10b622f80e062fe88c680705a12ffbc807f1f3b9.file.blocktags.tpl.php on line 20Tags I'm guessing this might be something more than a broken module, considering that I did a fresh installation of Prestashop, didn't even change theme or anything, Maybe You have any other ideas? Edited September 18, 2013 by sting5 (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted September 18, 2013 Share Posted September 18, 2013 localhost running on wamp? Link to comment Share on other sites More sharing options...
sting5 Posted September 18, 2013 Author Share Posted September 18, 2013 (edited) localhost running on wamp? Nope, it's uploaded in a server in 123-reg.co.uk service provider. I've set database for prestashop, and setup took it fine. I will try to disable smarty to check maybe it's the source of all this. UPDATE: I think Chmod's might also be the case. Similar topic here: http://www.prestashop.com/forums/topic/121201-solved-blank-white-front-office-after-installation/ I've checked: all files and directories are set to 777. So now I'm totally out of ideas. Edited September 18, 2013 by sting5 (see edit history) Link to comment Share on other sites More sharing options...
sting5 Posted September 18, 2013 Author Share Posted September 18, 2013 I think I've found the solution myself - the hosting service provider declares in his site: However, lots of scripts assume an insecure environment in which all sites on a server run as the same user - such scripts will tend to want permissions like 777 and 666 which are not appropriate here. Permissions we would recommend below include: 755 This allows everyone to read and execute (or enter, for directories). Appropriate for CGI scripts and directories where you don't mind people knowing what's in there. This might be it. I will write an update after trying to set installation files and everything else to 755. Link to comment Share on other sites More sharing options...
El Patron Posted September 18, 2013 Share Posted September 18, 2013 if you are running 777...then you should close up shop...as that leaves you very vulnerable. I recommend 755/644. Not familiar with that hosting company. 1 Link to comment Share on other sites More sharing options...
sting5 Posted September 18, 2013 Author Share Posted September 18, 2013 Hi again El Patron, thanks for the heads up. The service provider is not allowing to change permissions through FileZilla, so this is probably the source of all problems - I will raise a issue ticket and try to solve this through their customer support. And leave an update here. thanks for everyone trying to help me! Link to comment Share on other sites More sharing options...
El Patron Posted September 18, 2013 Share Posted September 18, 2013 Hi again El Patron, thanks for the heads up. The service provider is not allowing to change permissions through FileZilla, so this is probably the source of all problems - I will raise a issue ticket and try to solve this through their customer support. And leave an update here. thanks for everyone trying to help me! just move to another hosting company...this one is never going to work well (predicting the future) Link to comment Share on other sites More sharing options...
sting5 Posted September 18, 2013 Author Share Posted September 18, 2013 just move to another hosting company...this one is never going to work well (predicting the future) I would, but this is the choice of my client, so all I can do is recommend him what You've suggesting here. Thanks for the help, I will post how things went. Link to comment Share on other sites More sharing options...
sting5 Posted September 21, 2013 Author Share Posted September 21, 2013 Problem solved - the cause of all this was wrong OS of the purchased host server - instead of Linux, my client odered Windows OS, which is incompactible with Prestashop, so problem solved. So if anyone will have similar errors like I did, check if server administrator has set the correct operating system for Your hosting site. You can lock this topic as solved, thanks again for everyone trying to solve this. Link to comment Share on other sites More sharing options...
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